Charlie Yu Chen
Huntington Beach,CA
Summary
Dedicated professional with over 6 years of experience in administrative and customer service roles. Fluent in both Spanish and English, with beginner proficiency in Chinese. Skilled at providing exceptional customer service and building strong interpersonal relationships. Demonstrates excellent problem-solving skills, attention to detail, maintaining accuracy, and a strong determination to achieve results. Highly analytical, focused, and creative, with a proven track record of leadership in cross-functional teams. Thrives under high-stress situations, capable of managing multiple tasks effectively both independently and within team settings.
Overview
11
11
years of professional experience
Work History
Volunteer Work
Business Owner
04.2024 - Current
- Currently responsible for managing three online businesses in addition to overseeing operations for a family-owned business.
Accounts Receivable Administrator
CFP Fire Protection, Inc.
01.2024 - 03.2024
- Worked collaboratively with account reps, accounts payable and other accounting staff to ensure accuracy in finances
- Reviewed and approved customer invoices based on accounting procedures / Maintain precise records of all incoming payments
- Researched and investigate discrepancies in invoices to determine the accuracy of charges
- Generated and deliver reports to management on accounts receivable operations
- Worked with a billing system generating invoices / Processing credit memos and refunds / Securing revenue.
Onboarding Specialist/I-9 Focal Lead
The Boeing Company
07.2022 - 11.2023
- Recognized inconsistencies in staffing processes and reports to senior-level staffing representatives for follow-up activities
- Maintained contact with potential candidates using various communication techniques to keep the candidate interested in future Boeing opportunities
- Identified potential candidates to apply to job openings
- Requested government conflict of interest review, as required, for applicants selected for interview
- Assisted with orientation process and provide company information to new and rehire employees
- Generated metrics reports and consolidate data for staffing and customer review following staffing instructions and processes
- Worked closely with Beeline to end contracts/contract conversions
- Arranged pre-employment testing, background & references screenings
- Worked closely with recruiters and hiring managers to ensure clear candidate/interviewer expectations
- Document the current staffing business processes, as provided, by process owner or more experience personnel for staffing and customer information
- Trained and lead new I-9 reps and Onboarding Specialists
- Staff allocation by assigning staff the equal amount of work or teams with high number of new hires
- Coordinated logistical plan for a Boeing interview event
- Coordinated travel arrangements as needed
- Reviewed applicants resumes, conduct phone screens, schedule face to face candidate interviews, facilitate testing and onboarding as well as reviewing offer letters
- Lead onboarding events for new hires and oversee I-9 processing
Senior Tour Coordinator
Redfin Real Estate
03.2021 - 11.2022
- Take notes of customer's expectations and requirements of their future home
- Lead and coordinate group meetings/events within the organization
- Gathered sensitive documents such as bank statements, preapproval letters, inspection reports / disclosures
- Scheduled events such as open houses and private showings
- Coordinated with listing agents to confirm that properties are available to show and record any important information about the property
- Constant communication with buyer's agents and clients to schedule, reschedule or cancel home showings
- Tracked customer progress and share information across teams / Assist with other teams if needed
Career and Transfer Assistant
Long Beach City College
02.2018 - 05.2021
- Managed 3 phone lines and facilitated over 45+ calls per day with students, customers, and faculty members
- Independently managed data analysis and generate bi-weekly reports to managers (e.g., number of students/lab visits)
- Scheduled webinars/oversee and coordinate recruitment events on and off campus
- Handled customer/student complaints
- Supervised and trained new employees
- Direct students with career counselors, resume, and cover letter assistance
- Constant communication with the career and transfer coordinator and other departments
- Conducted virtual and on-campus tours for prospective students
- Assisted with over 800 students with transfer applications, transfer workshops, university tours, transfer fairs, and online access to general education guides
- Managed computer software, such as navigating LBCC websites, oracle, check student identity, revise transcripts, flyers, and emails
Intern - Assistant
Invernadero Coworking Business Center
11.2016 - 12.2016
- Assisted guests as needed and provided excellent customer service with a helpful and positive attitude
- Warmly welcomed 10 - 20 guest per shift, coordinate check-in, collect ID / validation of information, and direct clients to their destination
- Processed and filled invoices
Supply Chain Management
Li Jing International
07.2013 - 10.2016
- Gathered sensitive documents and assisted with purchase of inventory
- Checked the quality assurance of the merchandise
- Handled system transactions such as cash, credit, exchanges, and returns to ensure seamless and accurate cash flow
- Monitor project management process including planning, managing supplier progress and performance, performing data analysis, tracking budgets and variable costs
- Straightened and organized stock on floor and in warehouse space / Verified and receive merchandise
- Managed the economic and financial situation of the company in terms of liquidity, profitability, and financial management
- Overseeing and monitoring inventory within the logistics function
Education
Bachelors in Arts, Psychology -
Cal State Long Beach
Long Beach, CASkills
- Excellent critical thinking and exceptional problem-solving skills
- Multitask and capable of working independently as well as in teamwork
- Negotiation, organizational, and analytical skills
- Proficient in social media, email, computers, smartphones
- VLookups, pivot tables, charts, filters, and linking worksheets
- Advanced Microsoft Excel skills, Word, PowerPoint, PeopleSoft, Beeline, Tableau, Workday, Oracle, Adobe Illustrator, and Google Suite program
- Strong customer service background
- Interpersonal skills
- Accuracy and attention to detail
- Highly analytical, focused, logical, and creative
- Strong drive towards results and execution
- Experience managing multiple tasks in high-stress environments
Personal Information
Total Experience: 6+ years of administrative and customer service experience
Timeline
Volunteer Work
Business Owner
04.2024 - Current
Accounts Receivable Administrator
CFP Fire Protection, Inc.
01.2024 - 03.2024
Onboarding Specialist/I-9 Focal Lead
The Boeing Company
07.2022 - 11.2023
Senior Tour Coordinator
Redfin Real Estate
03.2021 - 11.2022
Career and Transfer Assistant
Long Beach City College
02.2018 - 05.2021
Intern - Assistant
Invernadero Coworking Business Center
11.2016 - 12.2016
Supply Chain Management
Li Jing International
07.2013 - 10.2016
Bachelors in Arts, Psychology -
Cal State Long Beach
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