CHARLIECE FRANKLIN
Smyrna,GA
Summary
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
17
17
years of professional experience
Work History
Bartender
The Juicy Crab
04.2020 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Completed requisitions to maintain required stock par levels.
Production Operator
Yamaha Motor Manufacturing
06.2022 - 10.2023
- Used equipment properly to avoid workplace hazards or injuries.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Inspected final products for defects and flaws using proper QA procedures.
- Displayed good knowledge of safe operating and emergency procedures development and implementation.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Loaded supplies into machines by hand or by hoist.
- Maintained equipment performance by lubricating and cleaning components.
Production Worker
Okabashi Brands
05.2021 - 07.2022
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Inspected and adjusted work performed to meet expectations.
- Participated in regular meetings with team members to discuss production updates.
Bartender
TGI Fridays
04.2014 - 03.2020
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Obtained cash bank and stocked service bar to prepare for operation.
- Followed strict recipes and drink measurements to minimize product used.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Assisted with inventorying beverage stock and bar supplies.
Sales manager
Lady footlocker
07.2007 - 12.2012
- Resolve customer complaints regarding sales and service
- Oversee regional and local sales managers and their staffs
- Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
Sales associate
Bed bath and beyond
10.2010 - 03.2011
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Supervise others and provide on-the-job training
- Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment
- Compute and record totals of transactions
- Offer customers carry-out service at the completion of transactions.
Cashier
Chic fi la
11.2006 - 03.2010
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Keep accurate records of monetary exchanges, authorization forms, and transaction reconciliations
- Issue receipts, refunds, credits, or change due to customers
- Count money and audit money drawers.
Education
High School Diploma - general
Martin Luther King High School
Lithonia, GASkills
- Customer and Personal Service
- Sales and Marketing
- Food Running
- Food Preparation
- Beverage Preparation
- Food Service
- Menu Memorization
- Suggestive Selling
- Product Assembly
- Machine Operation
- Assembly Procedures
- Materials Handling
- Shipping Coordination
- Assembly Protocols
- Data Entry
- Paperwork Processing
- Scheduling
- Critical Thinking
- Warehousing Functions
- Sales Expertise
Timeline
Production Operator
Yamaha Motor Manufacturing
06.2022 - 10.2023
Production Worker
Okabashi Brands
05.2021 - 07.2022
Bartender
The Juicy Crab
04.2020 - Current
Bartender
TGI Fridays
04.2014 - 03.2020
Sales associate
Bed bath and beyond
10.2010 - 03.2011
Sales manager
Lady footlocker
07.2007 - 12.2012
Cashier
Chic fi la
11.2006 - 03.2010
High School Diploma - general
Martin Luther King High School
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