Charlie Simons
Atlanta,GA
Summary
Tier 3 Client Support. Work with clients at an elevated level where initial attempts to resolve the problem or retain the client have failed. Use expert knowledge along with extensive experience and excellent people skills to relate to the client and satisfy their needs. Educate the client about additional new solutions, while increasing client loyalty.
Overview
36
36
years of professional experience
1
1
Certification
Work History
WAN and Web Design and Implementation
Systems Design Group
Atlanta and Glynn County Georgia, USA
01.2006 - Current
Computer Scientist
Computer Sciences Corporation
Palo Alto, USA
01.2001 - 12.2005
Project Manager
Pearson Education PLC
Savannah Georgia and London, England
01.2001 - 12.2001
LAN Manager
EDS Corporation
Plano, USA
01.1996 - 12.2001
Sales Color and Network Printers
Xerox Corporation
Rochester, USA
01.1990 - 12.1992
Server Design and Offsite Storage
Bombardier Corporation
Berlin, Germany
Upgrade Medical Systems
St Vincents Hospital
NYC, USA
Systems Integration
General Dynamics Corporation
Nashua, USA
Disaster Investigation Prevention
Dupont Corporation
Wilmington, USA
Solution selling of printer systems
Xerox Corporation
Nashville, USA
Migrated proprietary Xerox software environment to Microsoft for all of Tennessee
EDS Corporation
Nashville, USA
Headquarters Computer Support
GTE MobileNet
Atlanta, USA
Education
BBA -
University of Georgia
Athens, GeorgiaOwner-President Management Program -
Harvard University
Cambridge, MassachusettsSkills
- Solution selling and implementation
- Problem solving
- Client retention
- Project management
- Operating systems expertise
- Web design and development
- Offsite data storage solutions
- Healthcare experience
Employment Statement
I am the type of person who sees a problem and gets it fixed no matter what. I enjoy solving problems, with a knack for digging into the details to determine root causes, quantifying impact, and pursuing impactful solutions. When technical complex challenges arise, you can count on me.
Certification
MCSE Microsoft
Timeline
WAN and Web Design and Implementation
Systems Design Group
01.2006 - Current
Computer Scientist
Computer Sciences Corporation
01.2001 - 12.2005
Project Manager
Pearson Education PLC
01.2001 - 12.2001
LAN Manager
EDS Corporation
01.1996 - 12.2001
Sales Color and Network Printers
Xerox Corporation
01.1990 - 12.1992
Server Design and Offsite Storage
Bombardier Corporation
Upgrade Medical Systems
St Vincents Hospital
Systems Integration
General Dynamics Corporation
Disaster Investigation Prevention
Dupont Corporation
Solution selling of printer systems
Xerox Corporation
Migrated proprietary Xerox software environment to Microsoft for all of Tennessee
EDS Corporation
Headquarters Computer Support
GTE MobileNet
BBA -
University of Georgia
Owner-President Management Program -
Harvard University