MICHAEL H. HUMPHREYS
Summary
Customer Success and Implementation Leader with over 8 years of experience driving SaaS adoption and scaling onboarding frameworks. Proven track record in leading enterprise go-to-market initiatives within healthcare technology and software ecosystems. Expertise in translating complex products into actionable solutions that enhance customer ROI and accelerate time-to-value. Recognized for effectively bridging product, sales, and operations teams to ensure seamless deployments and measurable retention growth.
Overview
14
14
years of professional experience
Work History
Implementation Consultant
Vector Remote Care
Remote
02.2024 - Current
- Designed and led scalable onboarding programs for 60+ clients, reducing implementation time by 30%.
- Delivered product demonstrations and training sessions to enhance satisfaction and renewals.
- Collaborated with Sales and Engineer teams on product development and enhancement.
- Coordinated system integration with healthcare platforms to ensure seamless functionality.
- Provided tailored implementation strategies based on thorough analysis of client needs.
- Led on-site implementations and product demonstrations.
Account Manager
Vector Remote Care
Remote
04.2021 - 02.2024
- Managed 20+ client relationships across middle and large IDNs to ensure satisfaction and retention.
- Analyzed client feedback to improve service delivery and address concerns.
- Created value-based sales strategies to increase revenues and product utilization.
Clinical Specialist, Neuromodulation
Boston Scientific
Seattle, USA
04.2019 - 04.2021
- Supported surgical teams and patients through full SCS lifecycle and led 100+ technical training sessions.
- Drove double-digit sales growth via clinical education and partnership.
Technical Service Specialist, Cardiac Rhythm
Abbott Laboratories
Anchorage, USA
07.2016 - 07.2019
- Developed relationships with 12+ cardiologists to drive sales and expand customer base.
- Provided deep technical product support to clients in a hospital, and clinic environment.
Military Intelligence Officer
United States Army
, AK/Afghanistan
07.2011 - 07.2016
- Led intelligence operations supporting senior leaders in fast-paced environments.
- Served as NSA Watch Officer coordinating national-level operations.
Education
Bachelor of Arts - International Affairs, Conflict & Security, History
The George Washington University
Washington, D.C.Skills
- GTM Strategy
- SaaS implementation
- Customer success and retention
- Product Enablement
- Cross-Functional Leadership
- Solution Engineering
- Strategic Account Growth
- Value-Based Selling
- Revenue Expansion
- Client onboarding
- Product demonstrations
- Relationship management
Timeline
Implementation Consultant
Vector Remote Care
02.2024 - Current
Account Manager
Vector Remote Care
04.2021 - 02.2024
Clinical Specialist, Neuromodulation
Boston Scientific
04.2019 - 04.2021
Technical Service Specialist, Cardiac Rhythm
Abbott Laboratories
07.2016 - 07.2019
Military Intelligence Officer
United States Army
07.2011 - 07.2016
Bachelor of Arts - International Affairs, Conflict & Security, History
The George Washington University