Charlie Zuniga
Brea,CA
Summary
Experienced Security Professional with 8 years in security operations and field personnel management in high-traffic commercial environments. Progressed from Dispatcher to Supervisor and Specialty Sergeant, demonstrating leadership, crisis management, and operational oversight. Skilled in establishing procedures, enforcing policy compliance, mitigating risks, and managing incident responses. Ready to utilize operational command and team development expertise in a Security Manager role.
Overview
2
2
Languages
1
1
Certification
9
9
years of professional experience
Work History
Specialty Sergeant
South Coast Plaza Security
Costa Mesa, CA
02.2026 - Current
- Serve as an operational lead during critical incidents and emergencies, making decisive, real-time decisions to safeguard customers, tenants, assets.
- Supervise and evaluate dispatcher work flows and communications to maintain high performance, accuracy and operational readiness
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Direct day-to-day security dispatch operations, ensuring rapid incident response and strict adherence to corporate policies and safety protocols
Supervisor
South Coast Plaza Security
Costa Mesa, CA
07.2023 - 12.2025
- Supervised security officers and coordinated shift coverage across retail and parking areas.
- Reviewed incident reports and enforced post orders for consistent security operations.
- Trained officers on access control, patrol procedures, and emergency response protocols.
- Coordinated with management, tenants, and law enforcement during incidents and investigations.
- Addressed customer concerns and resolved escalations with professionalism and discretion.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Dispatcher
South Coast Plaza Security
Costa Mesa, CA
08.2018 - 07.2023
- Coordinated emergency response efforts with officers, supervisors, and outside agencies during critical situations.
- Monitored CCTV feeds and alarm systems to identify suspicious activity and coordinate rapid response.
- Dispatched security officers to incidents, alarms, and service calls using radio and phone communication.
- Logged incidents, radio traffic, and daily activity reports with accuracy and clear documentation.
Officer
South Coast Plaza Security
Costa Mesa
02.2018 - 08.2018
- Responded promptly to incidents, providing calm assistance and coordinating appropriate security actions.
- Enforced property policies, access control procedures, and visitor guidelines with professionalism.
- Monitored shopping center entrances, patrol routes, and surveillance feeds to identify suspicious activity.
- Documented incidents, observations, and shift activity in clear, accurate reports.
Education
High School Diploma -
Valencia High School
Placentia, CA06-2016
Certification
- BSIS Guard Card
- First Aid Certified
- CPR Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Specialty Sergeant
South Coast Plaza Security
02.2026 - Current
Supervisor
South Coast Plaza Security
07.2023 - 12.2025
Dispatcher
South Coast Plaza Security
08.2018 - 07.2023
Officer
South Coast Plaza Security
02.2018 - 08.2018
High School Diploma -
Valencia High School