Colleen Wilger
Hoover,AL
Summary
Experienced specialty pharmacist with management and prior authorization skills, who is committed to positive patient outcomes by removing barriers to care and improved adherence. Knowledge in a wide range of disease states including neurology, HIV, oncology, rheumatic diseases, inflammatory conditions and transplant medications and committed to continually growing professionally to better serve patients.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Specialty Pharmacy Manager, RXMO Local Specialty
Walgreens
11.2021 - Current
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction. Implementing workflow changes to adapt to and achieve 2023 URAC re-accreditation when selected for onsite audit under URAC 4.0 standards including changes to documentation requirements to include social determinants of health, improved documentation of counseling provided to patient and updates to shipping procedures.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care through completion of prior authorizations and patient advocacy.
- Increased specialty script growth by over 40% during FY22 by building relationships with providers and social workers while applying patients for financial aid programs through foundations, manufacturer assistance programs and assistance with completion of prior authorizations to minimize barriers to compliance due to access and cost.
- Responsible for CMR and TIPs completion rate through outcomes MTM platform and delegation of appropriate tasks based on plan guidelines and state laws to technicians. Achieved completion rate of over 90% in 2022.
- Responsible for maintaining inventory, adverse drug event reporting, and ordering of limited distribution and REMS drugs to comply with regulatory policies and procedures.
Specialty Pharmacist
Walgreens
03.2020 - 11.2021
- Assisted with growing specialty business by providing expedient and exemplary care to support a wide range of specialty disease states including HIV, hepatitis C, transplant, cancer, rheumatic disease states, dermatological, and seizure disorders.
- Developed relationships with and communicate effectively with providers to support bedside discharge medication delivery program.
- Completed prior authorizations for specialty medications as required and applied for available funding to assure medications are accessible to patients.
- Developed knowledge base to service a wide range of insurances including commercial, state Medicaid and Medicare parts B and D.
- Reviewed prescription to confirm appropriate selection of drug, dose and check for interactions with other medications.
- Interpreted prescription orders, dispensed medications, and counseled patients on drugs.
- Maintained appropriate drug records and completed reports as necessary.
- Educated patients on medication, tools and equipment to promote patient-centered care and increase adherence to treatment.
Market Pharmacist
Walgreens
08.2018 - 03.2020
- Adapt to unique markets across the greater Birmingham metro area to provide support and seamless transitions for patient care.
- Reviewed prescription to confirm appropriate selection of drug, dose and check for interactions with other medications.
- Interpreted prescription orders, dispensed medications, and counseled patients on drugs.
- Maintained appropriate drug records and completed reports as necessary.
- Educated patients about possible drug interactions and gave special administration instructions.
Pharmacy Manager
Rite Aid
06.2015 - 08.2018
- Responsible for the career development and training of pharmacy technicians and interns.
- Focused on implementing programs to improve immunization rates and scheduling immunization clinics to benefit the community.
- Provided medication therapy management through the use of Outcomes and Mirixa platforms
- Process, fill, and evaluate prescriptions for completeness and therapeutic appropriateness
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Pharmacy Manager
Rite Aid
11.2012 - 06.2015
- Delivered exemplary customer service to ensure prominent levels of customer satisfaction and retention.
- Recognized for achieving zero customer compliance during fiscal year 2015.
- Achieved target immunization goals for fiscal year 14 and 15.
- Built relationships with local providers that allowed for expanded communication and improved patient compliance scores.
- Identified opportunities for improvement and recommend solutions to improve business processes, including the integration of Harmonyx Diagnostic Testing Program.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
Staff Pharmacist
Rite Aid
06.2012 - 11.2012
- Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
- Interpreted prescriptions from healthcare providers to properly dispense medications and health products.
- Communicated regularly with physicians, nurses, insurance companies and managed care organizations.
- Enthusiastically answered questions regarding medications and side effects and printed out detailed information on pharmaceuticals for customers.
- Provided medication therapy management to patients using Outcomes and Mirixa.
Education
Doctorate of Pharmacy - Pharmacy
UNC Eshelman School of Pharmacy
Chapel Hill, NC05.2012
Bachelor of Arts - Biology
University of North Carolina At Chapel Hill
Chapel Hill, NC08.2008
Skills
- Medication Dispensing
- Drug Utilization Review
- Regulatory Compliance
- Training and Mentoring
- Medicare and Medicaid Process
- Patient Safety
- Clinical decision-making
- Compounding knowledge
Certification
- Alabama Pharmacist License - 18635
- North Carolina Pharmacist License - 22435
- APhA Medication Therapy Management Certificate
- APhA Immunization Delivery Program
- CPR certification - Valid through May 2024
Timeline
Specialty Pharmacy Manager, RXMO Local Specialty
Walgreens
11.2021 - Current
Specialty Pharmacist
Walgreens
03.2020 - 11.2021
Market Pharmacist
Walgreens
08.2018 - 03.2020
Pharmacy Manager
Rite Aid
06.2015 - 08.2018
Pharmacy Manager
Rite Aid
11.2012 - 06.2015
Staff Pharmacist
Rite Aid
06.2012 - 11.2012
Doctorate of Pharmacy - Pharmacy
UNC Eshelman School of Pharmacy
Bachelor of Arts - Biology
University of North Carolina At Chapel Hill
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