Thuan Pham
Wildomar,CA
Summary
Dynamic Pharmacy Manager with extensive experience at Rite Aid, excelling in patient education and regulatory compliance. Proven track record of enhancing patient safety and satisfaction through innovative medication therapy management and staff training. Skilled in optimizing pharmacy operations, resulting in significant revenue growth and improved team performance.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Pharmacy Manager
Rite Aid
Fallbrook, CA
08.1988 - Current
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
- Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
- Played an active role in the hiring process, identifying top talent that contributed to the team''s success in providing outstanding pharmaceutical care services.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Supported employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources.
- Developed strong relationships with healthcare providers, ensuring seamless coordination of care for patients.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Collaborated with store manager to maintain daily operations.
- Enhanced team communication by establishing regular meetings focusing on performance metrics, best practices, and continuous improvement strategies.
- Implemented staff training programs to continuously develop skills and maintain professional licensure requirements.
- Ensured regulatory compliance by staying current on industry standards and maintaining accurate documentation for audits.
- Increased revenue through effective promotions, marketing strategies, and cross-selling initiatives.
- Oversaw procurement processes to ensure adequate stock levels while minimizing waste from expired products.
- Enhanced patient safety with thorough drug utilization reviews and monitoring potential drug interactions.
- Optimized workflow processes to reduce turnaround time for prescription fulfillment while maintaining accuracy.
- Expanded business opportunities by cultivating partnerships with local medical facilities and organizations.
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
- Developed policies and procedures for effective pharmacy management.
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
- Facilitated community outreach events promoting health awareness, education, and preventive measures against various diseases.
- Increased patient satisfaction with personalized medication counseling sessions.
- Contributed to significant growth in pharmacy revenue by expanding range of services offered.
- Led team to exceed regional targets for flu vaccinations, conducting community outreach and education.
- Achieved significant cost savings by negotiating better terms with pharmaceutical suppliers.
- Enhanced patient safety by implementing rigorous medication error prevention protocols.
- Enhanced patient adherence to treatment plans with introduction of medication synchronization program.
- Streamlined pharmacy operations for improved efficiency, adopting advanced inventory management software.
- Ensured compliance with all regulatory requirements, conducting regular audits and staff training sessions.
- Upgraded pharmacy technology, leading to reduction in prescription errors and improved dispensing efficiency.
- Optimized prescription processing times, ensuring fast and accurate service for all customers.
- Promoted customer-centric approach, resolving complaints and queries promptly and professionally.
- Supported patients with chronic conditions through establishment of medication therapy management program.
- Collaborated with insurance companies to streamline claims process, reducing wait times for patients.
- Reduced medication waste and disposal costs by implementing effective stock rotation system.
- Fostered culture of continuous improvement, encouraging staff to participate in workshops and seminars.
- Developed and maintained strong relationships with healthcare providers to enhance patient care coordination.
- Ensured safe working environment, adhering to strict health and safety guidelines.
- Boosted pharmacy's public image by initiating health awareness campaigns in local community.
- Maintained safe work environment by adhering to safety protocols and guidelines.
- Managed budget effectively, controlling expenses while ensuring pharmacy was well-stocked and staffed.
- Improved team morale and reduced turnover through development and implementation of comprehensive staff training program.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Spearheaded and implemented new projects to expand scope of engagement.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
Education
Doctor of Pharmacy - Pharmacy
University of Arizona
Tucson, AZ06.1988
Skills
- Patient education and counseling
- Prescription verification
- Workflow optimization
- Pharmacy operations management
- Regulatory compliance
- Drug inventory management
- Training and mentoring
- Staff training
- Inventory control
- Inventory and restocking
- Patient counseling
- Employee management
- Direct patient care
- Drug safety
- Staff management
- Regulatory requirements
- Immunizations
- Drug utilization review
- Policy enforcement
- Purchasing management
- Medication therapy management
- Insurance billing
- Professional ethics
- Performance metrics
- Quality assurance controls
- Loss prevention management
- Operations management
- Medication dispensing
- Patient safety
- Pharmacotherapy monitoring
- Pharmacy software proficiency
- Medicare and medicaid process
- Wellness services
- Personnel management
- Clinical collaboration
- FDA drug safety guidelines
- Service delivery optimization
- Care monitoring
- Quality assurance
- Procedure development
- Budget administration
- Team building
- Drug security
- Medication storage
- On-call coordination
- Medication ordering
- Pharmacy operations
- Sales optimization
- Patient education
- Staff supervision
- Employee supervision
- Records management
- Employee recruitment and hiring
- Patient care assessment
- Critical thinking
- Problem identification
- Decision-making
- Staff scheduling
- CPR/AED
- Records maintenance
- Administrative staff supervision
- Community-based educational programs
- Profit improvements
- Employee performance evaluations
- Health information systems
- Operational records maintenance
- Budget planning
- Certified registered central service technician
- Codes compliance
- Schedule management
- Profitability strategies
- Heartsaver first aid CPR AED (first aid CPR AED)
- Patient advocacy
- Patient relations
- Employee training program
- Medicare compliance
- Electronic medical record software
- Personnel recruitment
- Data analysis
- Therapy programs
- Risk mitigation
- Healthcare delivery
- Certified in CPR/AED
- Multidisciplinary team collaboration
- Organizational goal development
- Employee work scheduling
- Basic life support for health care providers
- HIPAA guidelines
- Information systems development
- Performance monitoring
- Quality control
- Service utilization improvements
- Process implementation
- Medical clinical procedures
- Operating plans development
- Resource monitoring
- Budget development
Certification
CPR
Immunization
Languages
Vietnamese
Native or Bilingual
Timeline
Pharmacy Manager
Rite Aid
08.1988 - Current
Doctor of Pharmacy - Pharmacy
University of Arizona