Olga Bailey

• Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
• Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
• Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
• Trained pharmacy interns and newly hired pharmacy technicians as well as pharmacists.
• Ordered all pharmacy supplies and kept check on inventory levels.
• Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
• Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
• Played an active role in the hiring process, identifying top talent that contributed to the team's success in providing outstanding pharmaceutical care services.
• Recommended OTC medication options to help mitigate individual symptoms.
• Supported employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources.
• Developed strong relationships with healthcare providers, ensuring seamless coordination of care for patients.
• Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
• Vaccinated patients to provide immunity against influenza, pneumonia, COVID, and other diseases.
• Collaborated with store manager to maintain one store one team mentality.
• Oversaw procurement processes to ensure adequate stock levels while minimizing waste from expired products.
• Enhanced patient safety with thorough drug utilization reviews and monitoring potential drug interactions.
• Optimized workflow processes to reduce turnaround time for prescription fulfillment while maintaining accuracy.
• Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
• Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
• Managed budget effectively, controlling expenses while ensuring pharmacy was well-stocked and staffed.
• Reduced medication waste and disposal costs by implementing effective stock rotation system.
• Led team to exceed regional targets for flu vaccinations, conducting community outreach and education.
• Built long-term patient - pharmacist relationships based on trust and professionalism.

As a pharmacy intern, I was responsible for acting as a pharmacy technician, but also made compounds, reconstituted medications, counseled patients on OTC and prescription medications. Also, I held brown bag events, educated patients on disease states by making pertinent displays in the pharmacy, and helped in carrying out inventories at different stores.