Resha Patel
New Castle,Delaware
Summary
Dynamic Pharmacist with expertise working within hospitals, clinics and community pharmacies. Driven and customer service-oriented in coordinating with various medical and pharmacy personnel to properly dispense medications while eliminating drug interaction concerns. Proven track record in working closely with patients to educate and inform of medication use and information. Experienced supervisory professional well-versed in pharmaceutical industry. Demonstrated skills in leading projects, setting schedules and reviewing data. Conversational skills in patient care and handling personnel. I am a proficient pharmacy supervisor bringing 16 years' experience in pharmacy. Successful at organizing supplies, allocating resources and updating records. Desiring to utilize expertise in a challenging new role with a progressive organization. Also, I am extremely enthusiastic and resourceful pharmacist with 16 years' experience in reviewing prescriptions to process and dispense medications. Talented in coordinating with pharmacy staff to prioritize urgent requests while simultaneously driving accuracy, safety and confidentiality of patient information. Expert communicator when working closely with staff, numerous patients, administrators and healthcare professionals. Customer counseling Immunization administration Billing management Physician consultation Prescription filling Patient immunization Customer relations Drug safety assessment Medication Therapy Management Covid-19 vaccine immunizer
Overview
22
22
years of professional experience
Work History
Specialty Pharmacist
Accredo Health Group
New Castle, DE
06.2023 - 03.2024
- Managed specialty pharmacy operations, including patient education and medication management reviews
Vaccinator
Walgreens
Dover, DE
08.2021 - 03.2023
- Administered vaccines to immunize patients against communicable diseases
Sta Pharmacist
Rite Aid
Middeltown, DE
03.2020 - 08.2021
- Checked prescriptions for appropriate dosage, drug interactions or allergies before dispensing medications
Pharmacist-in-Charge/Owner/Manager
Hometown Drugs Pharmacy
Harrington, DE
05.2012 - 11.2019
- Managed multiple aspects of pharmacy operations, including inventory management, customer service, and compliance with regulatory standards
Sta Pharmacist
Walgreens
Dover, DE
09.2008 - 04.2012
- Checked medications for content, accuracy and completeness of drug packaging and labeling
Certied Pharmacy Technician/Intern
CVS
Lansdale, PA
06.2002 - 05.2008
- Assisted in pharmacy operations, including dispensing medications and providing customer service
Education
Pharm D -
University of the Sciences in Philadelphia
Philadelphia, PA06.2008
High School -
North Penn High School
Lansdale, PA06.2000
Skills
- Hindi
- Gujarati
- Punjabi
- Managed specialty pharmacy operations, including patient education and medication management reviews
- Utilized advanced clinical knowledge to provide specialized pharmaceutical care for patients with complex needs
- Collaborated with healthcare providers to optimize treatment plans for complex chronic conditions
- Led team in obtaining and maintaining specialty pharmacy accreditations and certifications
- Managing and dispensing medications with accuracy and patient education in specialty pharmacy
- Conducted medication safety reviews, identified drug interactions, and intervened as necessary for patient well-being
- Collaborated with pharmacy team to optimize inventory flow and streamline operations
- Utilized inventory management software to track product expiration dates and reorder supplies
- Trained new pharmacy team members on proper medication handling protocols and customer service
- Implemented quality assurance procedures to maintain compliance with regulatory standards and customer satisfaction
- Coordinated and executed numerous Covid-19/Influenza vaccine clinics in nursing homes and senior centers
- Administered over 45,000 vaccines to all age group
- Counseled and made recommendations to patients, caregivers and families about communicative strategies and devices
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Prioritized and organized tasks to efficiently accomplish service goals
- Juggled multiple projects and tasks to ensure high quality and timely delivery
- Provided excellent service and attention to customers when face to face conversations
- Collaborated with physicians to provide patients with high quality and cost-effective medications
- Checked prescriptions for appropriate dosage, drug interactions or allergies before dispensing medications
- Improved drug inventory management procedures to reduce waste and eliminate backorders or overstock
- Administered vaccines to immunize patients against communicable diseases
- Counseled patients on proper use of medications, responding to questions and discussing side effects of both specific brand-name and generic pharmaceuticals
- Worked with pharmacy technicians to expedite urgent requests
- Maintained compliance with state and federal drug laws
- Provided excellent customer service by assisting customers with medical-related issues and providing healthcare counseling
- Verified prescription information against safety guidelines and insurance limitations to protect patient health and financial interests
- Checked medications for content, accuracy and completeness of drug packaging and labeling
- Maintained patient appointments and administered Covid-19 vaccines
- Managed multiple Covid-19 vaccine off-site clinics
- Executed programs to best cultivate learning organization, allowing for employees to develop maximum potential in alignment with passions and talents
- Designated responsibility of training needs, policies and plans for communicating to diverse groups in clear and professional manner
- Designed, implemented and continually advanced leadership development programs to realize tangible, measurable results to strengthen leadership
- Maintained current understanding of state and federal accounting procedures to prevent any legal or compliance issues
- Coordinated budget information by assessing estimated income and expenses as well as historical budgets
- Prepared monthly and year-end closing statements, financial documents and invoices
- Demonstrated understanding of utilization management interventions including prior authorization, step therapy, quantity limits
- Worked with multiple PBMs and managed care companies negotiating rates and reimbursements
- Implemented new efficiency processes to improve the speed of task completion
- Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections
- Managed the work-flow of the pharmacy with professionally trained pharmacy technicians and clerks
- Negotiated and managed numerous pharmaceutical contracts for purchasing medications from multiple vendors and maintained a strong purchasing relationship
- Managed medical supply inventory, insurance records, patient charts and company files using online tracking system
- Managed front office activities, including customer service, patient appointment management, billing and collections, and office administration
- Maintained pre-employment files to facilitate recruitment, application, interview and selection process
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue
- Discussed over-the-counter medication and equipment options to help patients deal with individual symptoms
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system
- Lead and performed all aspects of pharmacy operations, ensuring continuous delivery of quality products and services in alignment with physician orders and prescriptions
- Maintained proper inventory levels, rotated stock and immediately complied with prescription drug recalls
- Collaborated closely with healthcare professionals to monitor and assess quality and effectiveness of drugs or drug regimens
- Verified prescription information against safety guidelines and insurance limitations to protect patient health and financial interests
- Prepared and submitted claims to insurance companies for payment
- Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems
- Maintained clean and organized pharmacy shelving and work areas
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts
- Efficiently processed cash register transactions for new and refilled prescription orders
- Called insurance companies to verify patient benefits
- Increased sales and customer satisfaction by helping store customers with pharmacy services, general store questions and in locating products
- CPR training
- Dispensing medicines
- Supervising technicians
- Administering vaccines
- Overseeing pharmacy operations
- Drug interaction understanding
- Quality assurance controls
- Employee training
- Medicaid / Medicare billing competency
- Gentle and skilled with therapy procedures
- Relationship building
Personal Information
Title: Pharmacist
Timeline
Specialty Pharmacist
Accredo Health Group
06.2023 - 03.2024
Vaccinator
Walgreens
08.2021 - 03.2023
Sta Pharmacist
Rite Aid
03.2020 - 08.2021
Pharmacist-in-Charge/Owner/Manager
Hometown Drugs Pharmacy
05.2012 - 11.2019
Sta Pharmacist
Walgreens
09.2008 - 04.2012
Certied Pharmacy Technician/Intern
CVS
06.2002 - 05.2008
Pharm D -
University of the Sciences in Philadelphia
High School -
North Penn High School