Charlotte Hurd
Eligibility Worker
Sartell,MN
Summary
Accuracy focused Eligibility Worker with over 8 years experience analyzing and implementing SNAP policies to ensure case accuracy. High attention to detail and a strong comprehension of all economic assistance programs; offering dynamic leadership and customer service talents.
Overview
14
14
years of professional experience
Work History
Eligibility Worker
Morrison County Health And Human Services
04.2016 - Current
- Manage processing of financial assistance applications.
- Follow guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Review applications for different aid programs and determined which qualification criteria for individuals.
- Review SNAP cases for accuracy to ensure federal guidelines, state statues and policy are being followed and review errors with workers.
- Communicate with people from various cultures and backgrounds on application process and ongoing eligibility.
- Provide individual trainings for new and seasoned employees to ensure policies are understood and implemented accurately.
Eligibility Worker
Sherburne County
09.2015 - 12.2015
- Managed processing of financial assistance and healthcare applications.
- Communicated with participants with diverse backgrounds to obtain additional information needed to determine eligibility for economic
assistance programs. - Facilitated information and resource exchanges with external agencies to progress client applications.
- Developed extensive fact-checking and research skills by continuously reviewing changing policy.
- Processed economic assistance applications in compliance with government regulations.
Lateral Launce Operator
Mi-Tech
05.2010 - 08.2014
- Kept accurate records of defective units or products.
- Efficiently read and interpreted blueprints.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Performed quality assurance tasks to promote accuracy and minimize mistakes.
- Conducted inspection of in-process or finished product.
- Performed quality checks to identify finish discrepancies.
Education
Jugaard Leadership Program Certificate - Jugaard Mentorship
Saint Cloud Technical College
Saint Cloud, MN 01.2021 - 09.2021
Associate of Arts - Human Services Eligibility Worker
Pine Technical And Community College
Pine City, MN 09.2015 - 06.2015
Skills
Understanding of SNAP policy and regulations
Written and verbal communication
Proficient in Maxis, Combined Manual, POLI/TEMP manual and Policy Quest
Excellent ability to multitask
Additional Information
Sauk Rapids-Rice American Indian Parent Advisory Committee member
Volunteer at the Leech Lake Band Twin Cities Office
Timeline
Jugaard Leadership Program Certificate - Jugaard Mentorship
Saint Cloud Technical College
01.2021 - 09.2021
Eligibility Worker
Morrison County Health And Human Services
04.2016 - Current
Eligibility Worker
Sherburne County
09.2015 - 12.2015
Associate of Arts - Human Services Eligibility Worker
Pine Technical And Community College
09.2015 - 06.2015
Lateral Launce Operator
Mi-Tech
05.2010 - 08.2014