CHARLINE AGYEMANG PREMPEH
WASHINGTON,DC
Summary
Attentive employee offering remarkable customer service history over solid retail associate background. Creative and outgoing with expertise in cross-selling products and services, monitoring inventory and maintaining clean and appealing customer areas.
Overview
6
6
years of professional experience
Work History
Event Assistant
Gracefulevents Llc.
03.2023 - Current
- Directed team to set up and keep banquet space clean and presentable for guests.
- Greeted and directed guests at private events and explained seating arrangements to keep tables organized.
- Performed event coordination for larger parties and gatherings.
- Welcomed guests to events, checked invitations and oversaw proper seating.
- Maintained strong vendor relations to effectively handle challenging events demands.
- Handled clients' deposits and payments with organized approach and good recordkeeping abilities.
- Managed event calendar and planning stages to effectively handle as many as 10 jobs per month.
- Tracked sales and upgrades to show conversion rates and overall revenue against targets.
Customer Service Representative
Sweet Pee Executive Hotel
09.2020 - 03.2023
- Monitored and managed the overall budget of the hotel
- Kept track on all financial transactions; by accurately handling and recording all income and expenditure
- Recruited and trained new hirers while managing employee data
- Took prudence and innovative measures to retain, train and keep staff high motivated
- Financial auditing periodically on the overall operations of the hotel.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
Retail Sales Associate
Bee's Beauty Supply
01.2017 - 08.2019
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Education
BBA - Social Work
University of Ghana
Accra, Ghana07.2015
Skills
- PROFILE
- A highly driven, results oriented individual possessing remarkable time management and task prioritization skills with little or no supervision
- Resilient analytical problem-solving skills and a fast learner merging with my own initiative to gather more knowledge and maximize achievements
- High level attention to detail and proven adaptability and flexibility, enthusiastic to new ideas and approaches
- Reliable team player with brilliant communication skills and ability to deliver under immense pressure
- Customer Care
- Accuracy and Efficiency
- Store Layouts
- Microsoft Excel
- Customer Experience
Timeline
Event Assistant
Gracefulevents Llc.
03.2023 - Current
Customer Service Representative
Sweet Pee Executive Hotel
09.2020 - 03.2023
Retail Sales Associate
Bee's Beauty Supply
01.2017 - 08.2019
BBA - Social Work
University of Ghana
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