Charline Faustin, RN
Miami,FL
Summary
New, very enthusiastic Registered Nurse with excellent communication and critical-thinking skills seeking employment as a Registered Nurse. Eager to utilize previous clinical experience to expand my role while helping improve patient and professional outcomes. Patient-focused, able to demonstrate care, clinical knowledge, and experience to become an effective part of the interdisciplinary team.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Insurance Verification Representative
University of Miami - Bascom Palmer Eye Institute
Miami, FL
02.2014 - Current
- Entered all pertinent data into computer systems accurately and efficiently.
- Processed incoming requests, inquiries, and authorizations from health care providers.
- Performed outbound calls to verify patient's insurance coverage status.
- Communicated with insurance carrier, patient and third party or employer to verify patient insurance benefits.
- Updated patient and insurance data and input changes into company computer system.
- Accessed third-party insurance databases to identify coverage of benefits.
- Verified patient eligibility and benefits for insurance coverage.
- Adhered to HIPAA guidelines when handling confidential information.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
Gift Wrapper
Neiman Marcus
Miami Beach, FL
12.2013 - 01.2015
- Accomplished production goals by working with speed and accuracy.
- Greeted customers and assisted with gift wrapping selection decisions.
- Trained new employees in proper gift-wrapping techniques as well as store policies and procedures.
- Welcomed customers warmly and explained fees for gift wrapping services.
- Helped customers select from different styles and patterns of gift wrap.
- Promoted expert customer service to all guests through active listening and interpersonal communication talents.
- Cut, folded, and taped wrapping paper to create unique gift packages.
- Inspected wrapped gifts for neatness before presenting them to customers.
- Tied bows, ribbons, and other decorations onto gifts for added flair.
- Handled customer sales transactions for gift wrapping services by ringing purchases up on cash register.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Patient Financial Representative 2
Baptist Health South Florida South Florida
Coral Gables, FL
03.2008 - 12.2011
- Registering patient in the emergency room
- Verified patient insurance coverage and eligibility for services rendered.
- Processed credit card payments utilizing secure online payment systems.
- Entered patient data into electronic medical record system accurately and efficiently.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Communicated with patients with compassion while keeping medical information private.
- Interpreted physician orders to coordinate appropriate tests and verify compliance with admission criteria.
- Handled incoming faxes related to admissions, discharges, transfers, pre-certifications, authorizations.
- Verified insurance eligibility through online portals or by phone calls.
- Answered general questions about hospital policies and services provided.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Provided support to the clinical staff with registration issues or concerns.
- Processed payments for services rendered in a timely manner.
- Greeted patients and answered questions regarding registration process.
- Collected patient demographic information, verified insurance coverage, and updated records as necessary.
- Registered patients using proper data entry procedures and fully compliant ICD-10 and CPT codes.
- Completed prior authorization requests within required timeframes and ensured appropriate documentation was obtained.
Education
Associate of Science - Nursing
South Florida Medical College
Miami, FL08-2021
Associate of Arts - Pharmacy
Miami Dade College
Miami, FL07-2005
Bachelor of Science - Nursing
Miami Regional University
Miami, FLSkills
- Coordination and Scheduling
- Eligibility Determination
- Data Security and Confidentiality
- Coverage and Authorizations
- Team Collaboration
- Patient Care
- Leadership Skills
- Computer literate in Microsoft Word, Excel, PowerPoint, Access, and Outlook
- Data entry
- Bilingual ( English/French-Creole)
- Multi-tasking
Clinical & Medical Experience
- Fundamentals of Nursing
- Medical/Surgical
- Advanced Medical/Surgical
- Mental Health
- Maternity/Pediatrics
- Gerontology
- Community Health
- Transition to Professional Practice
- Leadership
Certification
- Florida RN License
- BLS/First Aid/AED Certification (AHA)
- ACLS Certification
Timeline
Senior Insurance Verification Representative
University of Miami - Bascom Palmer Eye Institute
02.2014 - Current
Gift Wrapper
Neiman Marcus
12.2013 - 01.2015
Patient Financial Representative 2
Baptist Health South Florida South Florida
03.2008 - 12.2011
Associate of Science - Nursing
South Florida Medical College
Associate of Arts - Pharmacy
Miami Dade College
Bachelor of Science - Nursing
Miami Regional University
- Florida RN License
- BLS/First Aid/AED Certification (AHA)
- ACLS Certification
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