Charline John- Lewis
Palm Bay,FL
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
2
2
years of professional experience
Work History
Team Leader
Wendy's
02.2021 - 07.2023
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Developed strong relationships with key clients, resulting in increased customer satisfaction and retention.
Cashier
Pollo Tropical
01.2021 - 12.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
High School Diploma -
North Miami Senior High School
North Miami, FL05.2023
Skills
- Daily Workflow Improvement
- Batch Cooking
- Continuous Improvement Process
- Crew Safety Meetings
- Conflict Resolution Tactics
Timeline
Team Leader
Wendy's
02.2021 - 07.2023
Cashier
Pollo Tropical
01.2021 - 12.2022
High School Diploma -
North Miami Senior High School
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