Charlisa Belote
Dallas,TX
Summary
Dedicated with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
Work History
Warehouse Customer Service
Aero-glen international
Fort Worth, Texas
04.2023 - 07.2024
- Maintained detailed production log identifying materials used, wastage and rejects.
- Recognized by management for providing exceptional customer service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Answer all inbound and outbound calls
Call Center Representative
EMSI
Waco, TX
10.2020 - 09.2022
- Consulted with customers to resolve service and billing issues.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Meet Person/Team Qualitative and Quantitative Targets
- Manage Large Amounts of Inbound And Outbound Calls in a timely manner
- Follow Communications "Scripts" When Handling Different Topics
- Keep Records of all conversations In our call center Database In A Comprehensible way
- Build Sustainable Relationships And Engage Customer By taking The Extra Mile
Administrative Assistant/Election Poll Worker
Dallas County Elections
Dallas, TX
11.2019 - 04.2020
- Directed customer communication to appropriate department personnel.
- Instruct election officials on equipment usage.
- Maintain and updat electronic poll books.
Lead/Practice Lead
Flextronics
Memphis, TN
01.2014 - 01.2019
- Supervised lead to ensure optimal productivity while training staff on best practices and protocol.
- Train new employees on processes and procedures for Apple products.
- Develop new data mining theories and methods.
- Assist in the design and development of information systems
Machine Operator
Plastipak
Dallas, TX
01.2009 - 01.2013
- Documented daily production data and submitted accurate time logs to keep management up-to-date.
- Organized pallets and secured materials with plastic wrap to prepare for movement to skids.
- Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
- Completed written reports of problems and necessary repairs to forward to management and maintenance personnel.
- Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste.
Education
Booker T Washington High School
Memphis, TN05-2008
Skills
- Open Minded
- Fast learner
- Very good team player
- Microsoft Office Suite
- Relationship Building
- Problem Solver
- Reliable and very focal point
- Precise, Clean and Professional
Timeline
Warehouse Customer Service
Aero-glen international
04.2023 - 07.2024
Call Center Representative
EMSI
10.2020 - 09.2022
Administrative Assistant/Election Poll Worker
Dallas County Elections
11.2019 - 04.2020
Lead/Practice Lead
Flextronics
01.2014 - 01.2019
Machine Operator
Plastipak
01.2009 - 01.2013
Booker T Washington High School