Summary
Work History
Education
Skills
Timeline
Generic

Charliss Barker

Carthage,MO

Summary

Family Support Provider with extensive experience at Ozark Center, recognized for improving case resolution efficiency through strategic problem-solving and communication skills. Proficient in network troubleshooting and relationship management, fostering collaboration and mentoring staff to enhance service delivery. Committed to driving continuous improvement and ensuring high levels of client satisfaction in support services.

Work History

Family Support Provider

Ozark Center
  • Boosted case resolution speed through effective troubleshooting and precise diagnosis of technical issues.
  • Identified support request trends, recommending product enhancements to mitigate recurring problems.
  • Mentored junior support staff, facilitating professional growth through knowledge sharing.
  • Evaluated emerging industry technologies, ensuring alignment with best practices to enhance service offerings.
  • Established strong client relationships via consistent communication and proactive issue resolution updates.
  • Served as escalation point for complex issues, applying advanced problem-solving skills for timely resolutions.
  • Fostered teamwork by promoting open communication in a positive work environment.
  • Collaborated with cross-functional teams to ensure efficient delivery of support services.

Support Engineer

Downstream Qstore
2012 - 2020
  • Ensured compliance with industry best practices and company policies during all support activities.
  • Resolved complex customer issues, resulting in increased satisfaction scores.
  • Implemented automation tools to streamline workflows and boost productivity within support team.
  • Managed multiple projects simultaneously while meeting deadlines through effective organization.
  • Documented technical issues and solutions to maintain accurate logs for future reference.
  • Facilitated knowledge-sharing sessions, enhancing team's problem-solving capabilities.
  • Authored reports on customer inquiry trends, providing insights for product improvements.
  • Participated in hiring process and mentored new hires to foster team growth.

Education

General Studies

Seneca High School
Seneca, MO
05.1993

Skills

  • Network troubleshooting
  • Remote support
  • Hardware troubleshooting
  • Security protocols
  • Service desk operations
  • Application support
  • Incident management
  • Sales support
  • Escalation management
  • Operating systems
  • Team collaboration
  • Fast learner
  • Problem solving
  • Time management
  • Attention to detail
  • Multitasking
  • Reliability
  • Communication skills
  • Critical thinking
  • Active listening
  • Organizational skills
  • Adaptability and flexibility
  • Decision making
  • Patient confidentiality
  • Relationship building
  • Meal preparation and planning
  • Personal hygiene assistance
  • Housekeeping duties and cleaning tasks
  • Caring companionship and emotional support
  • Documentation and record keeping
  • Adaptability

Timeline

Family Support Provider

Ozark Center

Support Engineer

Downstream Qstore
2012 - 2020

General Studies

Seneca High School

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Charliss Barker