Charlize Carlson
Delta Air Lines Inc.
Eveleth,MN
3
years of professional experience
Dedicated customer service professional committed to a lifelong career at Delta Air Lines, focused on delivering exceptional customer experiences while upholding the highest standards of safety and wellness. Passionate about embodying Delta's brand values of welcoming, elevating, and caring in every interaction. Currently pursuing a Bachelor of Science in Business Management with a concentration in Global Supply Chain Management at DeVry University, with the goal of advancing into In-Flight Service and contributing to a culture of world-class service and operational excellence. Eager to leverage skills and knowledge to enhance customer satisfaction and drive organizational success.
Work History
Team Lead Reserve
2 Years 8 Months- Supported new hires through mentorship, promoting skill acquisition and fostering a culture of continuous improvement.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Organized and led team meetings addressing specific operational requirements to strengthen team capabilities.
- Cultivated a positive work environment by promoting teamwork, open communication, safety, wellness, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Global Ticketing Support Specialist
2 Years 8 Months- Supported front-line teams in diagnosing and correcting system errors to enhance operational efficiency.
- Conducted thorough manual recalculations and reissues to ensure precision in revenue and award-type ticket management.
- Reported unidentified errors and facilitated information sharing among colleagues to enhance team collaboration and problem-solving.
- Promoted adherence to compliance standards by ensuring front-line personnel remained informed and customers updated on continuous DOT changes.
Customer Experience Specialist
2 Years 8 Months- Engaged with customers over the phone, fostering a supportive environment to address their needs.
- Guided customers through the reservation process to ensure seamless booking experiences.
- Reviewed and revised reservation details to meet specific customer needs and preferences.
- Integrated LEAP model strategies into communication processes to ensure high levels of customer satisfaction.
- Provided guidance and mentorship to apprentices and new employees while aiding colleagues in their reintegration into the workplace.
Education
High School Diploma
Bachelor of Science - Business Management
Skills
Customer Service
Team leadership
Effective time management
Verbal and written communication
Safety protocols
Effective leadership skills
Coaching and guidance
Complex Problem Solving
Collaborative team development
Goal-Oriented
Policy Enforcement
Timeline
Team Lead Reserve
Delta Air Lines, Inc
10.2023 - CurrentRead More
Global Ticketing Support Specialist
Delta Air Lines Inc.
10.2023 - CurrentRead More
Customer Experience Specialist
Delta Air Lines Inc.
10.2023 - CurrentRead More
Virginia Secondary High School
High School Diploma
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DeVry University
Bachelor of Science from Business Management
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