Charlize Carrillo
Lakeside,USA
Summary
2022 high school graduate with over seven years of extensive customer service experience, since freshman year of high school. Proven ability to engage with diverse clientele, resolve issues efficiently, and enhance overall customer satisfaction. Strong communication and interpersonal skills complement a commitment to delivering exceptional service in fast-paced environments. Eager to leverage this background in a challenging role that values dedication and a customer-centric approach.
Overview
6
6
years of professional experience
Work History
Bank Teller
North Island Credit Union
San Diego, California
01.2024 - Current
- Prepared official checks, and certified checks.
- Referred customers requiring loans, credit and mortgages to support sales process.
- Recommended beneficial products and services to customers, consistently exceeding daily goals.
- Delivered exceptional service with friendly approach to retain and acquire customers.
- Assisted in greeting, directing and engaging with client lobby traffic.
- Assisted customers in opening new accounts and issued debit cards as needed.
- Maintained cleanliness of teller stations and lobby areas throughout day.
- Processed customer transactions, including deposits, withdrawals, and check cashing.
- Provided excellent customer service by greeting customers warmly upon arrival.
- Balanced cash drawer at beginning and end of shifts.
- Identified suspected fraud based on behavioral and transaction markers.
Head Hostess
Fogo De Chão
San Diego, CA
07.2022 - 12.2024
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
Head Hostess
The Fish Market San Diego
San Diego, California
07.2022 - 12.2023
- Met goals for fast table turnaround and low customer wait times by controlling guest flow.
- Communicated with management and service staff to address customer needs.
- Used table management system to serve customers and coordinate guest movements.
- Moved and arranged tables, chairs and settings to accommodate large groups or guests with special needs.
- Monitored dining area to track seating availability, service and occupancy.
- Cleaned tables and arranged settings to comply with sanitation requirements.
- Answered phone calls and provided information on menu items, specials, and operating hours.
- Addressed customer concerns or complaints professionally and promptly.
- Operated cash register for take-out orders or gift card purchases when needed.
- Maintained cleanliness of hostess stand, lobby area, and menus.
- Managed reservations using reservation management software.
- Coordinated seating arrangements to accommodate walk-ins and reservations effectively.
- Trained new hostesses on restaurant procedures and policies.
Food Prep/Cashier
Paraná Empanadas
San Diego, California
01.2021 - 07.2022
- Coordinated meal preparation during high volume periods.
- Maintained kitchen cleanliness and organization throughout day.
- Monitored inventory levels and rotated stock as needed.
- Greeted Customers with high levels of customer service and provided them with menu suggestions.
Fast Food Worker
In N Out Burger
San Diego, California
12.2019 - 02.2021
- Greeted each guest with a high level of customer service.
- Took customer food and beverage orders at drive-thru counter and used handheld outside.
- Accepted Payment from guests at first window and handed out orders at second window.
- Washed dishes and ensured the cleanliness of the kitchen at all times.
- Prepared produce
Education
High School -
High Tech High School
San Diego, California06.2022
Skills
- Cash Handling
- Customer Service
- Financial Software
- Multitasking
- Inputting data
- Training New Employees
- Customer relationship development
- Sales and Cross-selling
- Team collaboration
- Strong work ethic
Language
Spanish
Conversational
Timeline
Bank Teller
North Island Credit Union
01.2024 - Current
Head Hostess
Fogo De Chão
07.2022 - 12.2024
Head Hostess
The Fish Market San Diego
07.2022 - 12.2023
Food Prep/Cashier
Paraná Empanadas
01.2021 - 07.2022
Fast Food Worker
In N Out Burger
12.2019 - 02.2021
High School -
High Tech High School