Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Charlize Dolwick

Independence,KY

Summary

Customer Service Manager bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

3
years of professional experience

Work History

Victoria Secret

Customer Experience Lead
2023.01 - Current (1 year & 6 months)

Job overview

  • Trained and mentored approximately 5 new team members, improving overall team performance and knowledge base.
  • Collaborated with 3 other sales team managers to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Top employee for opening new credit accounts at customer point of sale at our location.

Victoria Secret

TAP Supervisor
2022.10 - 2023.01 (3 months)

Job overview

  • Managed multiple projects simultaneously, ensuring timely completion and consistent quality standards.
  • Greeted customers and provided product advice to increase sales.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.

Victoria Secret

Sales Associate
2022.02 - 2022.10 (8 months)

Job overview

  • Prioritized helping customers over completing other routine tasks in store.
  • Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at point of purchase.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

KinderCare Learning Centers

Assistant Teacher
2020.11 - 2021.08 (9 months)

Job overview

  • Modeled positive behavior and communication skills for students.
  • Kept notes of behavior issues, food served, and medications administered to children.
  • Collaborated with approximately nine other teachers, parents and two administrators to facilitate positive outcomes for students.

Education

Northern Kentucky University , Newport, KY

BBA from Business Management
12.2024

Skills

  • Multitasking
  • Organizational Skills
  • Communication
  • Relationship Building
  • Customer Relations
  • Dependable and Responsible
  • Supervision and Leadership
  • Goal Setting
  • Sales Techniques
  • Teamwork and Collaboration
  • Customer Service

Timeline

Customer Experience Lead

Victoria Secret
2023.01 - Current (1 year & 6 months)

TAP Supervisor

Victoria Secret
2022.10 - 2023.01 (3 months)

Sales Associate

Victoria Secret
2022.02 - 2022.10 (8 months)

Assistant Teacher

KinderCare Learning Centers
2020.11 - 2021.08 (9 months)

Northern Kentucky University

BBA from Business Management
Charlize Dolwick