Hi, I’m
Charlize Dolwick
Independence,KY
Summary
Customer Service Manager bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
years of professional experience
Work History
Victoria Secret
Customer Experience Lead
01.2023 - Current
Job overview
- Trained and mentored approximately 5 new team members, improving overall team performance and knowledge base.
- Collaborated with 3 other sales team managers to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Top employee for opening new credit accounts at customer point of sale at our location.
Victoria Secret
TAP Supervisor
10.2022 - 01.2023
Job overview
- Managed multiple projects simultaneously, ensuring timely completion and consistent quality standards.
- Greeted customers and provided product advice to increase sales.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Victoria Secret
Sales Associate
02.2022 - 10.2022
Job overview
- Prioritized helping customers over completing other routine tasks in store.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at point of purchase.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
KinderCare Learning Centers
Assistant Teacher
11.2020 - 08.2021
Job overview
- Modeled positive behavior and communication skills for students.
- Kept notes of behavior issues, food served, and medications administered to children.
- Collaborated with approximately nine other teachers, parents and two administrators to facilitate positive outcomes for students.
Education
Northern Kentucky University , Newport, KY
BBA from Business Management
12.2024
Skills
- Multitasking
- Organizational Skills
- Communication
- Relationship Building
- Customer Relations
- Dependable and Responsible
- Supervision and Leadership
- Goal Setting
- Sales Techniques
- Teamwork and Collaboration
- Customer Service
Timeline
Customer Experience Lead
Victoria Secret
01.2023 - Current
TAP Supervisor
Victoria Secret
10.2022 - 01.2023
Sales Associate
Victoria Secret
02.2022 - 10.2022
Assistant Teacher
KinderCare Learning Centers
11.2020 - 08.2021
Northern Kentucky University
BBA from Business Management
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