Summary
Overview
Work History
Education
Skills
Timeline
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Brianna Shaffer

Baltimore ,MD

Summary

Dynamic retail manager with a proven track record at Victoria Secret PINK, excelling in customer service and cash management. Enhanced store operations through strategic selling and visual merchandising, leading to improved customer satisfaction. Skilled in team training and leadership development, fostering a motivated workforce dedicated to achieving store goals.

Overview

6
6
years of professional experience

Work History

Retail Manager

Victoria Secret PINK
08.2022 - Current
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Implemented loss prevention strategies to minimize shrinkage and maintain profitability.

Cashier Team Lead

Deli-ish
09.2020 - 01.2022
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

Host

Bowleys on the Bay
05.2019 - 09.2019
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.

Education

Kenwood High School
Middle River
06.2022

Skills

  • Customer service
  • Cash management
  • Store operations
  • Inventory control
  • Visual merchandising
  • Team Training
  • Strategic selling
  • Leadership development

Timeline

Retail Manager

Victoria Secret PINK
08.2022 - Current

Cashier Team Lead

Deli-ish
09.2020 - 01.2022

Host

Bowleys on the Bay
05.2019 - 09.2019

Kenwood High School

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Brianna Shaffer