Charlize Repko
Lake Station,IN
Summary
Personable and dedicated Customer Service Representative with extensive experience in any industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Manager
Chipotle
Tinley Park, IL
01.2020 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Provided leadership during times of organizational change or crisis situations.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Logistics Specialist
US Army
Lafayette, IN
08.2019 - Current
- Coordinated and monitored the transportation of goods between warehouses, customers, vendors, and other locations.
- Utilized software programs to track shipments from origin to destination.
- Performed regular audits of inventory levels at warehouses to ensure accuracy.
- Managed daily activities of staff responsible for order fulfillment and distribution services.
- Managed inbound and outbound delivery schedules for optimal flow of goods.
- Scheduled material deliveries, equipment repair and shipment transportation.
- Checked items into computer system, printed labels and directed to storage locations.
- Maintained records of damaged goods, backorders and applicable regulatory reporting.
- Monitored unit morale and welfare activities, providing guidance to improve morale when necessary.
- Followed orders and carried out mission directives with professionalism and compassion despite chaotic and emotionally stressful circumstances.
- Operated heavy machinery in a safe and efficient manner.
- Ensured the accuracy of production specifications by monitoring machine operations.
- Followed all safety regulations while operating heavy machinery.
Associate
Panera Bread
Frankfort, IL
04.2016 - 08.2019
- Assisted in the preparation of food items according to recipes and instructions.
- Greeted customers upon arrival in the dining area.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Properly stored all leftover food items after each shift.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Maintained professional demeanor during interactions with customers and co-workers.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
Education
BBA - Finance
Southern New Hampshire University
Hooksett, NH04-2026
High School Diploma -
Hobart High School
Hobart, IN04-2019
Skills
- Business Administration
- Contract Management
- Expense Tracking
- Performance Management
- Workforce Management
- Staff Development
- Time Management
- Staff Training and Development
- Budget Control
- Team Leadership
- Business Planning
- Innovation management
Timeline
Manager
Chipotle
01.2020 - Current
Logistics Specialist
US Army
08.2019 - Current
Associate
Panera Bread
04.2016 - 08.2019
BBA - Finance
Southern New Hampshire University
High School Diploma -
Hobart High School
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