Charlotte Alderman
Upper Marlboro,MD
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Call Center Representative
Washington Metro Area Transit Authority
Washington, DC
01.2014 - 05.2017
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experiences.
- Promptly responded to inquiries and requests from prospective customers.
Bus Operator
Washington Metro Area Transit Authority
Washington, DC
03.2006 - 01.2014
- Maintained full understanding of local roads and traffic patterns.
- Answered questions from passengers with respect and accuracy, providing information about fares, schedule details and baggage stowing.
- Accepted and processed fares.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Contacted dispatchers and company mechanics to report vehicle issues and other problems.
- Worked different route every day based on changing passenger locations and destinations.
- Documented accident reports with detailed information
- Maintained log with patron count, cash receipts, delays and route changes.
School Bus Operator
Montgomery County Public Schools
Silver Spring, MD
11.2005 - 03.2006
- Drove bus along assigned route, picking up students.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Worked closely with school administration and transportation to maintain smooth operations.
- Inspected emergency equipment and verified safe working order for student and driver use.
- Assessed bus condition and maintained brakes, wipers, gas levels, and cleanliness.
Education
Bachelor of Science - Business Management
National-Louis University
McLean, VASkills
- Problem-Solving Skills
- Customer Support
- Active Listening
- Understanding Customer Needs
- Conflict and Complaint Resolution
- Operational Safety
- Transportation Regulations
- Time, Mileage and Fuel Tracking
- Safe Transporting
- Safe Driving Practices
- Daily Vehicle Inspections
- Daily Logs
Accomplishments
Received Good Driving Award from the Washington Metropolitan Area Transit in December of 2010.
Timeline
Call Center Representative
Washington Metro Area Transit Authority
01.2014 - 05.2017
Bus Operator
Washington Metro Area Transit Authority
03.2006 - 01.2014
School Bus Operator
Montgomery County Public Schools
11.2005 - 03.2006
Bachelor of Science - Business Management
National-Louis University