Charlotte Alderman
Upper Marlboro,MD
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Call Center Representative
Washington Metro Area Transit Authority
01.2014 - 05.2017
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experiences.
- Promptly responded to inquiries and requests from prospective customers.
Bus Operator
Washington Metro Area Transit Authority
03.2006 - 01.2014
- Maintained full understanding of local roads and traffic patterns.
- Answered questions from passengers with respect and accuracy, providing information about fares, schedule details and baggage stowing.
- Accepted and processed fares.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Contacted dispatchers and company mechanics to report vehicle issues and other problems.
- Worked different route every day based on changing passenger locations and destinations.
- Documented accident reports with detailed information
- Maintained log with patron count, cash receipts, delays and route changes.
School Bus Operator
Montgomery County Public Schools
11.2005 - 03.2006
- Drove bus along assigned route, picking up students.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Worked closely with school administration and transportation to maintain smooth operations.
- Inspected emergency equipment and verified safe working order for student and driver use.
- Assessed bus condition and maintained brakes, wipers, gas levels, and cleanliness.
Education
Bachelor of Science - Business Management
National-Louis University
McLean, VASkills
- Problem-Solving Skills
- Customer Support
- Active Listening
- Understanding Customer Needs
- Conflict and Complaint Resolution
- Operational Safety
- Transportation Regulations
- Time, Mileage and Fuel Tracking
- Safe Transporting
- Safe Driving Practices
- Daily Vehicle Inspections
- Daily Logs
Accomplishments
Received Good Driving Award from the Washington Metropolitan Area Transit in December of 2010.
Timeline
Call Center Representative
Washington Metro Area Transit Authority
01.2014 - 05.2017
Bus Operator
Washington Metro Area Transit Authority
03.2006 - 01.2014
School Bus Operator
Montgomery County Public Schools
11.2005 - 03.2006
Bachelor of Science - Business Management
National-Louis University
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