Charlotte A. Moseley
Fort Smith,AR
Summary
Dynamic Leader with extensive experience in diverse retail environments, driving exceptional customer experiences and staff development. Proven expertise in multi-unit management, high-volume recruiting, and talent retention, enhancing organizational performance through strategic leadership. Adept at operational excellence and resource management, emphasizing collaboration and adaptability to achieve goals.
Overview
20
20
years of professional experience
Work History
General Manager
Ulta Beauty Inc
03.2012 - 06.2017
- Exceeded budget and payroll expectations while leading a 40-member team.
- Cascaded strategic imperatives to enhance team awareness and guest experiences.
- Supported accountability among 5 store managers, improving service performance metrics.
- Identified and developed diverse top talent across salon and operational teams.
- Leveraged company reports to create actionable plans for sales improvement.
- Ensured compliance with state salon requirements and safety standards.
Store Manager
Hot Topic Inc
03.2009 - 03.2012
- Achieved number one sales volume in D/FW district, generating $1.2 million in first year.
- Maintained million-dollar sales revenue status over three years of leadership and management.
- Established a loyal customer base, driving year-over-year sales growth despite nearby competition.
- Drove shrink reduction from 8% to 2% in year one, aligning with company loss prevention goals.
- Continued improvement achieved with less than 1.3% shrink by third inventory assessment.
- Implemented team training programs to enhance customer service and sales techniques effectively.
- Conducted regular market analysis to identify trends and adapt strategies for sustained growth.
Senior Assistant Store Manager
Apple Inc
11.2005 - 01.2009
- Exceeded company performance averages by overseeing 80+ staff members effectively.
- Contributed to successful training initiatives for new store openings across multiple cities.
- Established performance monitoring systems, enhancing accountability and team productivity significantly.
- Achieved budget compliance through effective supervision of ordering and inventory processes.
- Ranked in top 5 regionally for customer satisfaction by driving strong sales leadership.
- Trained and evaluated over 50 employees, enhancing team skills and service quality.
Store Manager/District Sales Manager
Claire's Inc
10.1997 - 11.2005
- Achieved 15% sales increase by revitalizing underperforming district in four months.
- Recruited and staffed management teams for 50 stores across multiple districts.
- Developed career paths, resulting in assistant manager promotions and district manager candidates.
- Communicated weekly with managers to enhance business strategies and development plans.
- Coached teams on maintaining high visual standards and strong company branding.
Education
Some college -
Skills
- Excel, Microsoft Office, MS OFFICE, PowerPoint, Word
- UKG/Kronos Scheduling
- Efficient multi-tasker
- Customer resolution
Timeline
General Manager
Ulta Beauty Inc
03.2012 - 06.2017
Store Manager
Hot Topic Inc
03.2009 - 03.2012
Senior Assistant Store Manager
Apple Inc
11.2005 - 01.2009
Store Manager/District Sales Manager
Claire's Inc
10.1997 - 11.2005
Some college -
Additional Information
& INTERESTS Microsoft Office - Word, Excel, and PowerPoint Apple iWork - Pages, Numbers