Charlotte Ayieta
Frisco,TX
Summary
Experienced Scrum Master with over a decade of comprehensive expertise. A highly skilled and accomplished professional, well-versed in various industries and systems, including Agile methodologies, Salesforce CRM, SAP ERP, and business analytics. My proficiency revolves around deciphering intricate systems through Agile frameworks such as Scrum, Kanban, and SAFe. I thrive in eliminating obstacles and translating requirements into effective IT application solutions and seamless system implementations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Scrum Master
Solenis LLC
01.2022 - Current
- Evangelized Agile as a strategic asset of culture and business value, formed meaningful relationships that led to the creation of agile role & kick-started a new cross-functional team.
- Assisted the team in creating a charter, working agreement, and crafting DOR and DOD.
- Led as the agile product owner and trained new product owners on writing user stories and managing the product backlog.
- Facilitated scrum events including Sprint Planning, Daily Scrums, Sprint Review, and Retrospectives.
- Coached developers in Agile, targeting a 20% increase in team velocity, 15% defect reduction, and 10% better sprint planning.
- Executed Agile best practices, achieving a 95% improvement in sprint delivery consistency, faster impediment resolution, and a 10% boost in team productivity.
OTC Project Manager, M&A
Solenis
07.2022 - 12.2022
- Planned, designed, and scheduled project phases, consistently achieving project milestones within 5% of the planned timeframe.
- Coordinated with cross-functional teams to resolve project issues and reduce risk exposure by 10%.
- Delivered detailed project status updates to stakeholders and executive management every two weeks to ensure transparency and alignment.
- Conducted user feedback workshops, resulting in a 15% increase in project requirements accuracy and customer satisfaction scores.
OTC Subject Matter Expert
Sigura
08.2020 - 12.2021
- Enabled teams to enhance product quality and introduce new features, leading to a 10% increase in product usage and a 20% reduction in reported issues.
- Analyzed business problems, identifying root causes and implementing solutions, resulting in a 15% increase in operational efficiency and customer satisfaction.
- Monitored user progress, identifying improvement opportunities that led to a 12% boost in user engagement.
- Collaborated with multidisciplinary teams in product rollout, effectively addressing inquiries and troubleshooting issues, resulting in a 98% reduction in post-launch support tickets and a 20% decrease in resolution time.
Deduction Analyst/Scrum Master
Innovative Water Care
01.2019 - 07.2020
- Guided a cross-functional team in an ad-hoc root cause
analysis project, addressing recurring returns and re-bill
issues. - Successfully managed and resolved 97% of customer disputes, validating deductions, and retaining a $1.2M
account at risk. - Recommended process improvements to continually identify, analyze, and fix constraints and challenges.
- Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
Complaints Specialist III
Lonza
02.2016 - 12.2018
- Trained and mentored 15+ new employees in SAP
navigation and over 30 T-codes, increasing the process
expertise by 75%. - Pioneered the introduction of a complaint capture web
form, which reduced case resolution lead time by 27%.
Education
Associate of Arts - Project Management
University of Nairobi
Bachelor of Arts - Business Management
Mercer University
Atlanta, GA12.2023
Skills
- Backlog Refinement
Training & Facilitation
Coaching & mentoring
Impediment Removal
Conflict Navigator
Change Agent
Capacity Planning
Managing Technical Risk
CI/CD
Requirements gathering
Communication & collaboration
Scaled Agile Framework
Release Planning
Software development Lifecycle
Program Increment
Story Pointing
3rd-degree listener - Planning (Smartsheet, Trello)
Jira
Azure DevOps
Documentation (Confluence, Miro,
Mural)
Salesforce- Customer Relationship
Management
SAP-Enterprise relationship
Management
Communication (Slack, Teams,
Zoom)
Tableau -Business Analytics
Mergers & integration
Customer Experience
TDD & BDD
User Acceptance Testing
Sprint Planning
Sprint reviews
Sprint retrospectives
Lean processes
Skill Development
Problem-Solving
MS Office
Agile project Management
Leadership
Team Productivity
Technical understanding
Big Room Planning
Risk Identification
Customer Requirements Analysis
Web Development Technologies
Scrum Processes
Presentation Skills
Change Management Process
Business Requirements Documents (BRDs)
Certification
- Certified Scrum Master, Scrum Alliance - July 2024
- Certified Scrum Product Owner, Scrum Alliance - April 2024
- Certified Certified SAFe® 5 Scrum Master, Scaled Agile - Jan 2024
- Certified Certified Salesforce Associate, Salesforce - March 2024
Timeline
OTC Project Manager, M&A
Solenis
07.2022 - 12.2022
Scrum Master
Solenis LLC
01.2022 - Current
OTC Subject Matter Expert
Sigura
08.2020 - 12.2021
Deduction Analyst/Scrum Master
Innovative Water Care
01.2019 - 07.2020
Complaints Specialist III
Lonza
02.2016 - 12.2018
Associate of Arts - Project Management
University of Nairobi
Bachelor of Arts - Business Management
Mercer University
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