CHARLOTTE BARRY
Overland Park,KS
Summary
Experienced customer service and hospitality professional with over 15 years of progressive leadership in restaurant and financial service environments. Proven track record in team management, customer satisfaction, training, and operations. Adept at multitasking, conflict resolution, and providing high-quality service in fast-paced settings.
Overview
15
15
years of professional experience
Work History
Policy Services Customer Representative
Traders Insurance
06.2022 - Current
- Provide policy support and service to customers via phone and email.
- Handle policy changes, cancellations, and payments efficiently.
- Maintain detailed and accurate customer records.
Training Manager
Panera Bread
11.2015 - 01.2022
- Managed new hire training and onboarding process for team members.
- Ensured high levels of customer service and operational consistency.
- Coordinated scheduling, inventory, and performance evaluations.
Bank Teller
Commerce Bank
05.2015 - 11.2015
- Performed daily banking transactions including deposits, withdrawals, and payments.
- Delivered high-quality customer service in a fast-paced environment.
- Maintained strict compliance with banking policies and procedures.
Front of House Manager
Pappas Restaurants Inc. (Pappadeaux Seafood Kitchen)
03.2014 - 03.2015
- Oversaw front-of-house operations, ensuring excellent guest experiences.
- Supervised and scheduled FOH staff.
- Managed guest complaints and resolved service issues promptly.
Kitchen Manager
Panera Bread
06.2013 - 03.2014
- Led kitchen operations and ensured food safety compliance.
- Trained new kitchen staff and enforced standard operating procedures.
Service Manager
Panera Bread
01.2012 - 06.2013
- Supervised dining room staff and maintained customer satisfaction.
- Managed shift operations and team performance.
Front of House Manager
California Pizza Kitchen
01.2011 - 01.2012
- Coordinated daily FOH activities and staff schedules.
- Focused on creating a welcoming and efficient service atmosphere.
Education
Hotel, Restaurant And Institution Management
De La Salle- College of Saint Benilde
Manila, PhilippinesSkills
- Customer Service & Support
- POS Systems & Financial Transactions
- Staff Training & Development
- Team Leadership
- Conflict Resolution
- Operations Management
- Scheduling & Inventory
- Insurance Policy Administration
Timeline
Policy Services Customer Representative
Traders Insurance
06.2022 - Current
Training Manager
Panera Bread
11.2015 - 01.2022
Bank Teller
Commerce Bank
05.2015 - 11.2015
Front of House Manager
Pappas Restaurants Inc. (Pappadeaux Seafood Kitchen)
03.2014 - 03.2015
Kitchen Manager
Panera Bread
06.2013 - 03.2014
Service Manager
Panera Bread
01.2012 - 06.2013
Front of House Manager
California Pizza Kitchen
01.2011 - 01.2012
Hotel, Restaurant And Institution Management
De La Salle- College of Saint Benilde
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