Charlotte Betta
Hampton Bays,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
Work History
Manager, Omnichannel Operations
Macy's
2022.09 - Current
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Manager, Business Administration
Macy's Inc.
2014.01 - 2022.09
- Interview, hire, train, and supervise sales associates
- Set team schedules
- Open and close store
- Lead team in meeting sales goals
- Oversee presentation of store
- Support manager and operations department
- Develop and implement action plans
Mate
Ferretti Group
2009.01 - 2014.01
'Deliveries, corporate/customer sea trials, boat show moves, loading/unloading to Dockwise & Seven Stars transport ships
- Multiple Ferrettis, Rivas, Pershings from 33'-88'
Owner
Masters & Mates, Inc.
2005.01 - 2014.01
- Involved in all aspects of high end yacht management business including yacht delivery, boat handling, maintenance, and charter
- Cruised east coast US from Maine to Florida, Bahamas, and eastern Caribbean from Virgin Islands to Grenada
Mate
M/V JOAN'S BEACH
2008.01 - 2013.01
- Delivery of vessel from Sag Harbor to Ft Lauderdale over 3 years (5 trips, 6,000+ nm)
- Maintenance and interior/exterior upkeep
PADI dive instructor
Blue Water Divers
2005.01 - 2009.01
- Resort based dive guide and PADI diving instructor
- Led over 800 dives and taught diving from resort course through certification up to Dive Master
Receptionist/Junior Concierge
Silver Seas Cruise Lines
2004.01 - 2004.12
- Supervised front desk staff in providing concierge services on 400 passenger luxury cruise ship in ports cruising Chile, Greece, Lebanon, Monaco, Singapore, Australia, Iceland
Bar/Restaurant
Cooper Island Beach Club
2003.01 - 2004.01
- Involved in all aspects of beach resort operations catering to wide variety of clientele
Stewardess
Silver Seas Cruise Lines
1997.01 - 2001.01
- Maintained guest accommodations to 5-star standards aboard luxury 300 passenger cruise ship in ports ranging from Singapore; Sydney, Australia; St
- Petersburg, Russia; Bombay, India; Sri Lanka; French Polynesia, New Zealand
Education
Associates Degree - Applied Science / Hospitality Management
Utah Valley St. College
01.2003
Advanced Certificate - Spanish
Gadir Escuela Internacional
01.1996
Skills
- Inventory management
- Operations management
- Shift scheduling
- Performance evaluations
- Cross-functional team management
- Task delegation
- Time management
- Decision-making
- Safety procedures
- Relationship building
- Goal setting
- Staff training and development
Languages
Swedish
Native or Bilingual
Spanish
Limited Working
Interests
- Cooking
- Baking
- Growing herbs, vegetables, or fruits in home gardens
- Horseback Riding
- Reading
Timeline
Manager, Omnichannel Operations
Macy's
2022.09 - Current
Manager, Business Administration
Macy's Inc.
2014.01 - 2022.09
Mate
Ferretti Group
2009.01 - 2014.01
Mate
M/V JOAN'S BEACH
2008.01 - 2013.01
Owner
Masters & Mates, Inc.
2005.01 - 2014.01
PADI dive instructor
Blue Water Divers
2005.01 - 2009.01
Receptionist/Junior Concierge
Silver Seas Cruise Lines
2004.01 - 2004.12
Bar/Restaurant
Cooper Island Beach Club
2003.01 - 2004.01
Stewardess
Silver Seas Cruise Lines
1997.01 - 2001.01
Advanced Certificate - Spanish
Gadir Escuela Internacional
Associates Degree - Applied Science / Hospitality Management
Utah Valley St. College