Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
Generic

Charlotte Borley

Ashburn

Summary

Dynamic professional with a proven track record at Crystal Aquatics, excelling in process improvement and team leadership. Skilled in project management and emotional control, I effectively resolved escalated issues and enhanced service quality. Recognized for building collaborative relationships and coaching team members to achieve operational excellence.


Overview

4
4
years of professional experience
1
1
Certification

Work History

Cashier

Dicks Sporting Goods
07.2024 - Current
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.

Head Manager

Crystal Aquatics
05.2022 - 08.2025
  • Assisted with process improvement by identifying operational issues, suggesting potential solutions and supporting implementation.
  • Engaged in urgent or escalated issues with customers or co-workers to provide appropriate direction and resolution.
  • Built collaborative relationships with key company leaders to solve challenges and elevate service based on customer feedback.
  • Coached and supervised team members to outline clear job expectations and conduct reviews.

Basketball Referee

Potomac Valley Official Association
11.2021 - 03.2025
  • Instructed players and coaches on basketball game rules.
  • Worked at competitive athletic basketball games, tournaments and special sporting events.
  • Handled high-stress situations using superior calming techniques with basketball fans.
  • Earned frequent recommendations for being fair and consistent official.

Education

No Degree - International Affairs

Stone Bridge High School
Ashburn, VA
06-2026

Skills

  • Excellent workflow management
  • Visual design
  • Retouching and color correction
  • Digital design
  • Project management
  • Adobe creative suite
  • Excellent judgment
  • Safety regulations
  • Training new referees
  • Emotional control

Certification

  • First Aid/CPR Certified
  • Pool Operator Certified

Languages

French
Professional Working
English
Native or Bilingual

Interests

  • Graphic Design
  • I have a passion for photography and editing photos
  • Creating digital artwork using software like Photoshop, Illustrator, or Procreate
  • Photography
  • Advocacy Campaigns
  • Team Sports

Timeline

Cashier

Dicks Sporting Goods
07.2024 - Current

Head Manager

Crystal Aquatics
05.2022 - 08.2025

Basketball Referee

Potomac Valley Official Association
11.2021 - 03.2025

No Degree - International Affairs

Stone Bridge High School

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