Charlotte Brown
LOS ANGELES,California
Summary
Dynamic Bakery Manager with proven expertise at Bristol Farms, excelling in order management and employee scheduling. Achieved significant waste reduction while enhancing customer loyalty through exceptional service. Skilled in bakery operations and supply ordering, consistently maintaining high-quality standards and fostering a productive team environment.
Overview
21
21
years of professional experience
Work History
Bakery Manager
Bristol Farms
06.2024 - Current
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Provide excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Manage inventory and reduced waste, resulting in cost savings for the bakery.
- Handle staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Oversaw all aspects of quality control to maintain consistently high standards for baked goods produced at the facility.
- Managed budgeting process and financial reporting, ensuring accurate tracking of expenses and revenues for the bakery department.
Coffee Specialist
Bristol Farms
09.2018 - 06.2024
- Developed strong relationships with regular patrons, fostering a loyal customer base.
- Participated in inventory management tasks, ensuring accurate stock levels and timely reordering of supplies.
- Cleaned counters, machines and utensils daily.
Cashier
Bristol Farms
04.2004 - 06.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register to scan products in customers baskets.
- Built relationships with customers to encourage repeat business.
Education
El Camino College
Torrance, CAHigh School Diploma
Carson, CASkills
- Order management
- Employee scheduling
- Supply ordering
- Bakery operations
- Waste reduction
- New store setups
Accomplishments
Last year, my team and I beat Thanksgiving sales by $13,000+ for the week versus the previous year. The same week we doubled, doubled comp and beat the bakery chain.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bakery Manager
Bristol Farms
06.2024 - Current
Coffee Specialist
Bristol Farms
09.2018 - 06.2024
Cashier
Bristol Farms
04.2004 - 06.2024
El Camino College
High School Diploma
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