Charlotte Callanan
Seattle
Summary
Dynamic leader and adept communicator with proven expertise in customer service and sales, honed at multiple places of work. Excelled in driving revenue through targeted promotional campaigns and exceptional team collaboration. Skilled in retail software use and maintaining high organizational and aesthetic standards, consistently enhancing customer satisfaction and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Manager
Menchie's Frozen Yogurt
12.2021 - 09.2024
- Performed cash, card (including digital payments), and check transactions to accurately complete customer purchases.
- Greeted incoming customers and provided reliable, friendly customer service.
- Contributed to team success by effectively collaborating with coworkers during peak hours.
- Developed strong product knowledge to assist customers in making informed decisions about their choices.
- Increased sales revenue with targeted promotional campaigns and in-store events.
- Notified supervisor and peers of low product inventory and resolved any customer complaints.
- Kept tidy and organized area to comply with cleanliness standards.
- Stocked merchandise, clearly labeling items, and arranging according to regulations.
- Ensured food safety standards were met by regularly sanitizing workstations and equipment.
- Trained new employees on store procedures, ensuring consistency across all team members'' performance levels.
Volunteer
West Seattle Food Bank
12.2022 - 05.2024
- Maintained clean, neat, and operational facilities to serve program needs.
- Assisted special events by organization and planning.
- Improved volunteer coordination with detailed scheduling and task assignments.
- Used strong interpersonal communication skills to convey information to others.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
- Packaged, shelved, and organized nonperishable food items for food bank visitors.
Retailer & Janitor
Seattle Style Salon
09.2019 - 08.2021
- Cleaned and organized the visual displays that showcased products effectively and enticed customers to make purchases.
- Conducted regular store audits to maintain cleanliness, organization, and compliance with company standards.
- Contributed to making guests feel comfortable and welcome by providing a clean space.
- Helped manager by taking on extra tasks when asked.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
Education
Bachelor of Arts - Industrial Design
Western Washington University
Bellingham, WA06-2028
High School Diploma -
Kennedy Catholic High School
Burien, WA05-2024
Skills
- Customer focus
- Organized and efficient
- Leadership qualities
- Flexible schedule
- Marketing
- Sales
- Retail Software Use
- Cleaning expertise
Certification
- NEHA Professional Food Handler Certificate – National Environmental Health Association.
- First Aid Certification - American Red Cross or American Heart Association.
Languages
English
Native or Bilingual
French
Professional Working
Spanish
Limited Working
Interests
- Graphic Design
- Crafting and DIY Projects
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Sketching, drawing, and painting, which helps improve my creativity and attention to detail
- Music
Timeline
Volunteer
West Seattle Food Bank
12.2022 - 05.2024
Team Manager
Menchie's Frozen Yogurt
12.2021 - 09.2024
Retailer & Janitor
Seattle Style Salon
09.2019 - 08.2021
- NEHA Professional Food Handler Certificate – National Environmental Health Association.
- First Aid Certification - American Red Cross or American Heart Association.
Bachelor of Arts - Industrial Design
Western Washington University
High School Diploma -
Kennedy Catholic High School
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