Charlotte O. Coleman
1407 Prescott Street, Sioux City
Summary
Dynamic individual with considerable experience in security and customer service, including a role at the Dakota County Sheriff's Office. Proven ability in incident reporting and conflict resolution, ensuring safety and satisfaction. Recognized for strong communication skills and physical stamina, consistently delivering exceptional service in high-pressure environments.
Overview
4
4
years of professional experience
Work History
Jailer
Dakota County Sheriff's Office
Dakota City
06.2024 - Current
- Maintain security: Monitor inmate activities to ensure the safety and security of inmates and officers.
- Enforce rules and discipline.
- Manage the intake process of new inmates.
- Report writing and documentation: document activities, behaviors, and violations.
- Respond to Emergencies: Medical, Crisis, and Assaults.
- Communication: relay useful information between my equivalents and superiors. Build rapport with inmates in stable and unstable conditions.
Server
Olive Garden
Sioux City
03.2024 - 06.2024
- Guest Interaction: assisting guests to a seat, presenting the menu, and answering questions.
- Communications: take orders correctly, then relay them to the cooking staff.
- Payment processing.
- Service and presentation: provide a pleasant and professional physical appearance to guests, as well as serving food to the same standard.
- Open and close duties to prepare for the next shift.
Security Guard
GardaWorld Security
Sioux City
12.2023 - 03.2024
- Access Control: Monitor and authorize entrance on premises.
- Surveillance: complete rounds, recording all checkpoints.
- Reporting: Inform the direct supervisor of any incidents or hazards.
Crew member
Hardee's
South Sioux City
01.2023 - 12.2023
- Customer service: greeting customers, taking orders, and handling complaints.
- Food preparation: Maintain safe food handling procedures.
- Operating cash registers, processing payments.
- Maintain the cleanliness of the restaurant.
Crew Member
Wendy's
Sioux City
09.2021 - 12.2022
- Customer service: greeting customers, taking orders, and handling complaints.
- Food preparation: Maintain safe food handling procedures.
- Operating cash registers, processing payments.
- Maintain the cleanliness of the restaurant.
Education
Associate of Applied Science - Police Science
Western Iowa Tech Community College
Sioux City, IA05-2025
Certificate - EMR
Western Iowa Tech Community College
Sioux City, IA05-2025
High School Diploma -
South Sioux City High School
South Sioux City, NE05-2023
Certificate - Medication Administration
DCSO
Dakota City, NE07-2025
Certificate - Taser
DCSO
Dakota City, NE09-2025
Certificate - OC Spray
DCSO
Dakota City, NE10-2024
Certificate - CPR/First Aid
DCSO
Dakota City, NE08-2024
Some College (No Degree) - De-escalation Training
DCSO
Dakota City, NE11-2024
Some College (No Degree) - Defensive Tactics
DCSO
Dakota City, NE01-2025
Certificate - Less Lethal
DCSO
Dakota City, NE01-2024
Skills
- Incident reporting
- Strong verbal and interpersonal communication
- high level of observation and situational awareness
- Physical stamina, fit for law enforcement
- Emergency response
- Ethical decision-making, integrity, and accountability
- Mental agility
Timeline
Jailer
Dakota County Sheriff's Office
06.2024 - Current
Server
Olive Garden
03.2024 - 06.2024
Security Guard
GardaWorld Security
12.2023 - 03.2024
Crew member
Hardee's
01.2023 - 12.2023
Crew Member
Wendy's
09.2021 - 12.2022
Associate of Applied Science - Police Science
Western Iowa Tech Community College
Certificate - EMR
Western Iowa Tech Community College
High School Diploma -
South Sioux City High School
Certificate - Medication Administration
DCSO
Certificate - Taser
DCSO
Certificate - OC Spray
DCSO
Certificate - CPR/First Aid
DCSO
Some College (No Degree) - De-escalation Training
DCSO
Some College (No Degree) - Defensive Tactics
DCSO
Certificate - Less Lethal
DCSO