Charlotte Colon Cora
Cleveland ,OH
Summary
A dynamic Account Manager and Billing Specialist with a proven track record at Brenda Corchado's State Farm Agency, excelling in client relations and account management. Expert in Adobe Photoshop with advanced camera skills, I significantly expanded the client base through strategic prospecting and superior customer service. Skilled in fostering teamwork and collaboration, I enhanced customer satisfaction and streamlined billing processes.
Overview
5
5
years of professional experience
Work History
Account Manager/ Billing Specialist
Brenda Corchado's State Farm Agency
07.2023 - Current
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Met with customers to provide information about available products and policies.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Photographer/Owner/Operator
Jolianna Photography LLC
01.2021 - Current
- Digitally edited photos to enhance appearance.
- Edited, toned, captioned, and uploaded photographs for publication.
- Managed multiple projects simultaneously by prioritizing deadlines and maintaining excellent organization.
- Captured stunning images by utilizing various lighting techniques and creative compositions.
Billing Specialist
Brenda Corchado's State Farm Insurance Agency
01.2021 - 02.2022
- Monitored outstanding invoices and performed collections duties.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
Supervisor
Rite Aid
11.2019 - 03.2021
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
High School Diploma -
John Marshall
3808 W 140th St, Cleveland OH08-2011
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Photo editing
- Adobe Photoshop
- Retouching and color correction
- Advanced Camera Skills
Timeline
Account Manager/ Billing Specialist
Brenda Corchado's State Farm Agency
07.2023 - Current
Photographer/Owner/Operator
Jolianna Photography LLC
01.2021 - Current
Billing Specialist
Brenda Corchado's State Farm Insurance Agency
01.2021 - 02.2022
Supervisor
Rite Aid
11.2019 - 03.2021
High School Diploma -
John Marshall
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