Adelita Lopez
Katy,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Account Representative, Billing Specialist
Texas Children's Physicians Org
Houston , TX
11.2011 - 05.2014
- Managed over accounts and product installations to increase sales volume.
- Processed client payments and updated accounts.
- Analyzed accounts for delinquencies and other ongoing issues.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns or challenges.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
Assistant Office Coordinator
Long Point Medical Clinic
07.2008 - 12.2011
- Managed Ins/Billing Department
- Documented each patient case with updates in computer system.
- Reviewed journals and various recourse actions to collect information on treatment and therapies for their condition.
- Communicated with physicians to provide updates on patient care.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Trained new hires to perform cross-training exercises with experienced workers.
Assistant Office Manager
Brazos Orthopedics L.L.P
05.2007 - 08.2011
- Physical Therapy to Post-Op patients Dept
- Conducted Exercises for workers comp
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Used intake and screening instruments to conduct assessment of needs and to obtain complete medical history.
- Met with patients to discuss medical histories and current complaints.
Education
Bachelor of Science - Psychology, Sociology
05.2011
3.5 GPA
No Degree - EPIC TRAINED
01.2011
PVAMU Student Parent Ambassador ProgramCertificate in Public Decision Making - Public Decision Making / Public Speaking
07.2006
GPA: 3.4
- Certificate
Skills
- Customer service
- Management skills
- Decision making
- Leadership
- Account representative
- Work Planning and Prioritization
- File and Recordkeeping
- Billing specialist
- Staff Management
- Account Management
- Report Creation
- Microsoft Word / Microsoft PowerPoint
- Senior Leadership Support
Certification
- EPIC, Texas Children's Hospital TCPSO - January 2011
Languages
English
Full Professional
Spanish
Native or Bilingual
REFERENCES
Sandra Balbuena
Rapid Response Urgent Care
11905 Shadow Creek Pkwy #111
Pearland, TX 77584
Office: 281-215-3003
Cell phone: 713-377-1142
Dwon Gonzales
Texas Children's Hospital TCPSO
2450 Holcombe Ste. 34L
Houston TX, 77030
Office: 8328240497
Timeline
Account Representative, Billing Specialist - Texas Children's Physicians Org
11.2011 - 05.2014
Assistant Office Coordinator - Long Point Medical Clinic
07.2008 - 12.2011
Assistant Office Manager - Brazos Orthopedics L.L.P
05.2007 - 08.2011
University of Houston - Bachelor of Science, Psychology, Sociology
Texas Children's Hospital TCPSO - No Degree, EPIC TRAINED
Prairie View A&M University, Woods High School - PVAMU Student Parent Ambassador ProgramCertificate in Public Decision Making, Public Decision Making / Public Speaking
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