Naya Rogers
The Bronx,United States
Summary
Dynamic professional with a proven track record at Care For the Homeless, adept in leveraging technical aptitude and interpersonal skills to enhance customer relations and streamline operations. Excelled in roles requiring problem-solving and teamwork, significantly improving data quality and program participation. Demonstrates a strong commitment to organizational goals through meticulous attention to detail and effective decision-making.
Overview
4
4
years of professional experience
Work History
Senior Billing Account Representative
State Farm Mutual Automobile Insurance Company
08.2022 - 06.2024
- Maintained accurate customer account information within the company''s CRM, minimizing errors and improving overall data quality.
- Expedited dispute resolution through prompt investigation of disputed charges, working closely with clients to reach mutually satisfactory outcomes.
- Supported financial department goals with thorough analysis of billing trends and identification of areas for improvement.
- Maintained comprehensive records of transactions, facilitating easy access to information during audits or review periods.
- Enhanced client relationships through timely and accurate invoice generation and payment tracking.
Recreational Specialist
Care For the Homeless
09.2020 - 04.2021
- Negotiated contracts with vendors for equipment rentals or event space usage, securing favorable terms that benefited the organization''s bottom line.
- Developed strong relationships with local organizations and businesses, fostering partnerships that benefited the community at large.
- Facilitated various workshops for skill development within the community, leading to increased participant satisfaction.
- Managed program scheduling, effectively balancing resources and personnel to offer a diverse range of recreational activities for all participants.
- Coordinated special events and community outreach initiatives, increasing awareness of available services and resources.
- Established clear communication channels among staff, enabling efficient coordination of schedules and sharing of important information.
- Maintained accurate records of participant attendance, equipment inventory, and program expenses, ensuring proper budget management.
- Implemented targeted marketing strategies to attract new participants and promote program offerings effectively.
Program Aide
Care For The Homeless
04.2020 - 09.2020
- Monitored participant progress closely and provided tailored support to optimize individual success within the program.
- Reported issues immediately to supervisor for quick resolution.
- Collaborated with fellow Program Aides to create a cohesive team environment focused on achieving shared goals.
- Served as a positive ambassador for the program by attending community events, meetings, and networking opportunities to build visibility and credibility within relevant circles.
Education
Bachelor Of Applied Science - Computer And Information Sciences
Georgia State University
Atlanta, GASkills
- Follow-up skills
- Technical aptitude
- Customer Service
- Data Entry
- Spreadsheet Management
- Problem-Solving
- Time Management
- Attention to Detail
- Organizational Skills
- Teamwork and Collaboration
- Decision-Making
- Customer Relations
- Microsoft Office
- Interpersonal Skills
Languages
Spanish
Professional Working
Timeline
Senior Billing Account Representative
State Farm Mutual Automobile Insurance Company
08.2022 - 06.2024
Recreational Specialist
Care For the Homeless
09.2020 - 04.2021
Program Aide
Care For The Homeless
04.2020 - 09.2020
Bachelor Of Applied Science - Computer And Information Sciences
Georgia State University
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