Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Naya Rogers

The Bronx,United States

Summary

Dynamic professional with a proven track record at Care For the Homeless, adept in leveraging technical aptitude and interpersonal skills to enhance customer relations and streamline operations. Excelled in roles requiring problem-solving and teamwork, significantly improving data quality and program participation. Demonstrates a strong commitment to organizational goals through meticulous attention to detail and effective decision-making.

Overview

4
4
years of professional experience

Work History

Senior Billing Account Representative

State Farm Mutual Automobile Insurance Company
08.2022 - 06.2024
  • Maintained accurate customer account information within the company''s CRM, minimizing errors and improving overall data quality.
  • Expedited dispute resolution through prompt investigation of disputed charges, working closely with clients to reach mutually satisfactory outcomes.
  • Supported financial department goals with thorough analysis of billing trends and identification of areas for improvement.
  • Maintained comprehensive records of transactions, facilitating easy access to information during audits or review periods.
  • Enhanced client relationships through timely and accurate invoice generation and payment tracking.

Recreational Specialist

Care For the Homeless
09.2020 - 04.2021
  • Negotiated contracts with vendors for equipment rentals or event space usage, securing favorable terms that benefited the organization''s bottom line.
  • Developed strong relationships with local organizations and businesses, fostering partnerships that benefited the community at large.
  • Facilitated various workshops for skill development within the community, leading to increased participant satisfaction.
  • Managed program scheduling, effectively balancing resources and personnel to offer a diverse range of recreational activities for all participants.
  • Coordinated special events and community outreach initiatives, increasing awareness of available services and resources.
  • Established clear communication channels among staff, enabling efficient coordination of schedules and sharing of important information.
  • Maintained accurate records of participant attendance, equipment inventory, and program expenses, ensuring proper budget management.
  • Implemented targeted marketing strategies to attract new participants and promote program offerings effectively.

Program Aide

Care For The Homeless
04.2020 - 09.2020
  • Monitored participant progress closely and provided tailored support to optimize individual success within the program.
  • Reported issues immediately to supervisor for quick resolution.
  • Collaborated with fellow Program Aides to create a cohesive team environment focused on achieving shared goals.
  • Served as a positive ambassador for the program by attending community events, meetings, and networking opportunities to build visibility and credibility within relevant circles.

Education

Bachelor Of Applied Science - Computer And Information Sciences

Georgia State University
Atlanta, GA

Skills

  • Follow-up skills
  • Technical aptitude
  • Customer Service
  • Data Entry
  • Spreadsheet Management
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Organizational Skills
  • Teamwork and Collaboration
  • Decision-Making
  • Customer Relations
  • Microsoft Office
  • Interpersonal Skills

Languages

Spanish
Professional Working

Timeline

Senior Billing Account Representative

State Farm Mutual Automobile Insurance Company
08.2022 - 06.2024

Recreational Specialist

Care For the Homeless
09.2020 - 04.2021

Program Aide

Care For The Homeless
04.2020 - 09.2020

Bachelor Of Applied Science - Computer And Information Sciences

Georgia State University
Naya Rogers