Delaney Bennett
Imperial Beach,CA
Overview
8
8
years of professional experience
Work History
Senior Billing Account Representative
State Farm Insurance Inc
Tempe, AZ
08.2022 - Current
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- De-escalated problematic customer concerns, maintaining clam and friendly demeanor.
- Set up and activated customer accounts.
- Investigated and resolved issues to maintain billing accuracy.
- Processed payments, refunds, and adjustments for customers' accounts.
- Investigated discrepancies in customer account balances and resolved issues promptly.
- Completed documentation, reports and spreadsheets of financial information.
- Worked with team members and leadership to identify and develop process improvements.
- Documented procedures related to billing processes for new employees training purposes.
Customer Service Representative
State Farm Insurance Inc
Tempe, AZ
01.2020 - 08.2022
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Consulted with customers to resolve service and billing issues.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Documented conversations with customers to track requests, problems and solutions.
- Mentored new employees on procedures and policies to maximize team performance.
Customer Contact Representative
Judy Aguilar-Woertz State Farm Insurance
Tempe, AZ
08.2017 - 01.2020
- Sent invoices to customers and made follow-up phone calls.
- Prevented key account losses by researching discrepancies and correcting problems.
- Analyzed data related to customer interactions in order to identify areas of improvement.
- Developed strong customer relationships to encourage repeat business.
- Greeted Customers to facilitate services, determine service needs and accurately input orders into electronic systems.
- Managed Accurate and adequate cash stock and inventory balances.
- Improved productivity by providing CSR performance feedback and corrective actions.
Education
High School Diploma -
Desert Vista High School
Phoenix, AZ05.2019
Skills
- Senior leadership support
- Microsoft Office expertise
- Inbound and outbound calling
- Customer relations
- Salesforce
- Customer service
- Organizational strengths
- High-energy attitude
- Active listening
- Problem-solving abilities
- Time management and prioritization
- Financial Documentation
- Billing and Invoicing
Timeline
Senior Billing Account Representative
State Farm Insurance Inc
08.2022 - Current
Customer Service Representative
State Farm Insurance Inc
01.2020 - 08.2022
Customer Contact Representative
Judy Aguilar-Woertz State Farm Insurance
08.2017 - 01.2020
High School Diploma -
Desert Vista High School