Summary
Overview
Work History
Education
Skills
Timeline
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Charlotte Davies

Charlotte Davies

Wrexham

Summary

Goal-oriented professional with skills in sales strategy, communication and customer relationship management. A leader and a dedicated team player, ready for her next opportunity to strive.

Overview

9
9
years of professional experience

Work History

Social Media Advisor

Marks and Spencer
09.2023 - 07.2024
  • Provided high quality service and support to customers across Instagram, X and Facebook
  • Maintained consistently high NPS and secured KPIs, being recognized and awarded several times for outstanding customer service.
  • Embodied a proactive approach and performed on a ‘first contact resolution’ basis in order to meet SLAs.
  • Protected brand image.
  • Adapted quickly to working with new software programmes including IBM, Conversocial and ZenDesk.
  • Responded to marketing posts, product launches and seasonal promotions.

Receptionist and Campsite Supervisor

Lllandyn Holiday Park
08.2022 - 12.2022
  • Solely responsible for supervising the camp site and served as primary point of contact for facilitating operational and administrative inquires.
  • Answered phone calls and emails, responding to customer needs and business collaborations.
  • Complied and entered data into various databases to secure bookings.
  • Completed manual labour tasks alone such as moving piles of materials, topped up machine stock, basic handiwork on the campsite.
  • Monitored self service coffee/milkshake machines ensuring that all health and safety measures were complied with.

Bar Manager

Glou Glou Organic Wine Bar
09.2021 - 07.2022
  • Practiced good time management and multitasking as a result of managing two businesses simultaneously; the main bar and its’ sister bar.
  • Recruited, interviewed and trained staff.
  • Analyzed sales data to identify trends and develop solutions for declining sales.
  • Accurately took stock take each week to ensure flow of operations in the bar.
  • Held a broad product knowledge, such as specific wine making processes and key facts about each bottle. This enhanced product knowledge elevated face to face sales and created a loyal customer basis.

Head Barista

Pontcysyllte Chapel Tearooms
06.2017 - 07.2021
  • Created hot drinks to order and to a high standard for the public as well as helping with food orders.
  • Trained my team in order to ensure speed of service and order accuracy.
  • Used POS system correctly and did end of day running up of the till and money float.
  • Upsold daily specials so that transaction value was boosted.

Waitress and Host

Tom Kerridge's Bull and Bear Restaurant
09.2019 - 01.2020
  • Worked the pass alongside celebrity chef Tom Kerridge and a range of chefs, ensuring excellent communication skills and teamwork.
  • Greeted customers with a smile and personable attitude whilst seating them at their table.
  • Upheld a very high level of service, with hosting guests in a professional way, explaining the wine menu and the contents and preparation methods for the food menu.
  • Maintained safe hygiene and food handling standards.
  • Set up the restaurant before service with precision and then closing down the restaurant accordingly.

Silver Service Waitress and Housemaid

Trevor Hall Estate
05.2015 - 01.2017
  • Waited on a range of high profile clientele, responding to their concerns and requests.
  • Worked along side several private chefs, ensuring that a high level of service was upheld at all times by monitoring flow and operations.
  • Thoroughly deep cleaned 7 bedrooms, 3 bathrooms, snug, kitchen, dining room and two living rooms to a high standard.
  • Monitored cleaning supplies and cleaning rotations.
  • Washed and ironed linens and towels for the rooms.

Education

Bachelor of Arts - Philosophy

The University of Manchester
Manchester, United Kingdom
06.2020

Skills

  • Issue resolution
  • Strategic planning
  • Social Media Platforms
  • Time Management
  • Multitasking
  • Team Leadership
  • Attention to Detail

Timeline

Social Media Advisor

Marks and Spencer
09.2023 - 07.2024

Receptionist and Campsite Supervisor

Lllandyn Holiday Park
08.2022 - 12.2022

Bar Manager

Glou Glou Organic Wine Bar
09.2021 - 07.2022

Waitress and Host

Tom Kerridge's Bull and Bear Restaurant
09.2019 - 01.2020

Head Barista

Pontcysyllte Chapel Tearooms
06.2017 - 07.2021

Silver Service Waitress and Housemaid

Trevor Hall Estate
05.2015 - 01.2017

Bachelor of Arts - Philosophy

The University of Manchester

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Charlotte Davies