Charlotte Dixon-Burke
Los Angeles,CA
Summary
Managed the Infirmary for a week long medical camp for 100 campers.
Recruited nurses to staff the Infirmary and provided training and support of the nurse and doctor staff at the campsite.
Overview
68
68
years of professional experience
Work History
Nurse Director-Camp Crescent Moon
Sickle Cell Foundation Of California
Ontario, CA
07.1989 - 07.2019
- Supervised, directed and motivated high-quality performance from nursing staff.
- Investigated and independently resolved complaints from staff, physicians and patients by leveraging clinical judgment and unit management expertise.
- Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
- Developed strategy to target nursing and patient satisfaction issues, improve response and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives .
- Reviewed department performance and adjusted coverage to compensate for changing conditions.
- Administered medications via oral, IV and intramuscular injections and monitored responses.
- Established and continuously optimized unit schedules and individual work assignments.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
Nurse Advisor
Sickle Cell Disease Foundation
Ontario, CA
08.2016 - 03.2019
- Anticipated responses and prepared clear and articulate answers.
- Produced detailed reports outlining key issues and proposed solutions.
- Coordinated work of project dedicated to raise awareness of need, applying strong project and team leadership to enhance success.
- Planned, developed and implemented strategies to convey information with key decision makers.
- Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
Department Administrator
Southern California Kaiser Permanente
Los Angeles, CA
04.2004 - 06.2009
- Determined, monitored and controlled expenditures required to manage operational, research and personnel expenses of department.
- Developed budget proposals, policies and fiscal guidelines supporting department goals and growth.
- Managed fiscal operations for department from various funding sources.
- Led and managed operational and strategic planning, fiscal management and administrative oversight of facilities, equipment and personnel.
- Educated and assisted faculty, staff and students in navigating applicable regulations, policies and procedures.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Completed bi-weekly payroll for [Number] employees.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Assistant Department Administrator
Southern California Kaiser Permanente
Los Angeles, CA
04.1999 - 06.2004
- Assisted department head with special projects and assignments.
- Maintained department policies, programs and procedures.
- Typed, reproduced and distributed notices to staff, students and parents.
- Managed department files, reviewed requests for information and determined appropriateness of release.
- Scheduled conferences, meetings and appointments for staff and coordinated off-site travel arrangements.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Completed bi-weekly payroll for [Number] employees.
Senior Registered Nurse
Southern California Kaiser Medical Group
Los Angeles, California
05.1991 - 06.1999
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
- Administered medications via oral, IV and intramuscular injections and monitored responses.
- Provided direct patient care, stabilized patients and determined next course of action.
- Implemented medication and IV administration, catheter insertion and airway management.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Collected blood, tissue and other laboratory specimens and prepared for lab testing.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Monitored patient reactions to drugs and carefully documented findings.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
Registrated Nurse
United States Army
Monterey, CA
09.1990 - 07.1991
- Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
- Performed routine wound care and dressing changes on schedule.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Administered medications via oral, IV and intramuscular injections and monitored responses.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Protected confidentiality of information related to patient care activities and EMS operations.
- Educated patients and families on diagnosis, neurological conditions and processes, treatments and expected outcomes.
- Helped patients eat and drink when necessary for safe consumption of food consistent with recovery guidelines.
Registered Nurse
United States Army Reserve
Los Angeles, California
10.1984 - 09.1990
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Provided direct patient care, stabilized patients and determined next course of action.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
Registered Nurse
Southern California Kaiser Hospital-WLA
Los Angeles, CA
08.1981 - 09.1988
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Provided direct patient care, stabilized patients and determined next course of action.
- Administered medications via oral, IV and intramuscular injections and monitored responses.
- Implemented medication and IV administration, catheter insertion and airway management.
- Managed care from admission to discharge.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Collected blood, tissue and other laboratory specimens and prepared for lab testing.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
Admitting Clerk
Southern California Kaiser Permanente Hospital-WLA
Los Angeles, CA
05.1978 - 05.1981
- Verified patient details and insurance coverage and collected co-pays.
- Handled admission processes and discharge procedures to transfer patients from hospital to home care, extended facility and self-care plans.
- Arranged forms and charts for each patient.
- Registered patients for labs, surgeries and radiology.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Carried out front office duties utilizing data entry skills in framework of medical database.
Education
Nursing
The University of Tennessee - Knoxville
Knoxville, TNAssociate of Science - Nursing
Los Angeles City College
Los Angeles, California05.1981
Skills
- Budget Development
- Employee Recruitment and Hiring
- Financial Operations Oversight
- Decision Making
- Policy and Program Development
- Employee Supervision
- Process Implementation
- Employee Training Program
Timeline
Nurse Advisor
Sickle Cell Disease Foundation
08.2016 - 03.2019
Department Administrator
Southern California Kaiser Permanente
04.2004 - 06.2009
Assistant Department Administrator
Southern California Kaiser Permanente
04.1999 - 06.2004
Senior Registered Nurse
Southern California Kaiser Medical Group
05.1991 - 06.1999
Registrated Nurse
United States Army
09.1990 - 07.1991
Nurse Director-Camp Crescent Moon
Sickle Cell Foundation Of California
07.1989 - 07.2019
Registered Nurse
United States Army Reserve
10.1984 - 09.1990
Registered Nurse
Southern California Kaiser Hospital-WLA
08.1981 - 09.1988
Admitting Clerk
Southern California Kaiser Permanente Hospital-WLA
05.1978 - 05.1981
Nursing
The University of Tennessee - Knoxville
Associate of Science - Nursing
Los Angeles City College