Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charlotte Estes

DeKalb,IL

Summary

Detail-oriented professional with a strong background in customer service and organizational skills. Proven track record in data entry and administrative support, enhancing operational efficiency and client satisfaction.

Overview

33
33
years of professional experience

Work History

Office Help - Extra Help

NIU
2024.02 - Current
  • Facilitated daily operational processes to maintain productivity and meet deadlines.
  • Coordinated efforts with team members to enhance service quality and ensure customer satisfaction.
  • Ensured workspace organization while upholding safety standards and operational procedures.
  • Performed data entry tasks to support efficient record-keeping and information retrieval.
  • Coordinated logistics and support services for onsite conference activities to enhance attendee experience.

Distribution/Helpdesk Coordinator

Kishwaukee College
1993.08 - 2023.11
  • Coordinated office operations to enhance workflow efficiency and support team objectives.
  • Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
  • Coordinated help desk operations to ensure timely resolution of technical issues.
  • Managed ticketing system to track user requests and prioritize support tasks.
  • Facilitated communication between IT teams and end-users to streamline support services.
  • Oversaw maintenance of hardware and software inventory, ensuring optimal resource availability.
  • Used ticketing systems to manage and process support actions and requests.

Education

Associate of Applied Science - Data Processing

Kishwaukee College
Malta, IL
2007-05

Skills

  • Customer service
  • Organizational skills
  • Data entry
  • Inventory control
  • Administrative support
  • Fast typing speed
  • Accuracy and attention to detail
  • Ticket management
  • Printer support

Timeline

Office Help - Extra Help

NIU
2024.02 - Current

Distribution/Helpdesk Coordinator

Kishwaukee College
1993.08 - 2023.11

Associate of Applied Science - Data Processing

Kishwaukee College

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