Charlotte Estes
DeKalb,IL
Summary
Detail-oriented professional with a strong background in customer service and organizational skills. Proven track record in data entry and administrative support, enhancing operational efficiency and client satisfaction.
Overview
33
33
years of professional experience
Work History
Office Help - Extra Help
NIU
148 N. 3rd Street, DeKalb IL 60115
02.2024 - Current
- Facilitated daily operational processes to maintain productivity and meet deadlines.
- Coordinated efforts with team members to enhance service quality and ensure customer satisfaction.
- Ensured workspace organization while upholding safety standards and operational procedures.
- Performed data entry tasks to support efficient record-keeping and information retrieval.
- Coordinated logistics and support services for onsite conference activities to enhance attendee experience.
Distribution/Helpdesk Coordinator
Kishwaukee College
21193 Malta Rd, Malta, Illinois 60150
08.1993 - 11.2023
- Coordinated office operations to enhance workflow efficiency and support team objectives.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Coordinated help desk operations to ensure timely resolution of technical issues.
- Managed ticketing system to track user requests and prioritize support tasks.
- Facilitated communication between IT teams and end-users to streamline support services.
- Oversaw maintenance of hardware and software inventory, ensuring optimal resource availability.
- Used ticketing systems to manage and process support actions and requests.
Education
Associate of Applied Science - Data Processing
Kishwaukee College
Malta, IL05-2007
Skills
- Customer service
- Organizational skills
- Data entry
- Inventory control
- Administrative support
- Fast typing speed
- Accuracy and attention to detail
- Ticket management
- Printer support
Timeline
Office Help - Extra Help
NIU
02.2024 - Current
Distribution/Helpdesk Coordinator
Kishwaukee College
08.1993 - 11.2023
Associate of Applied Science - Data Processing
Kishwaukee College