FaithJudea Jones
Grand Prairie,TX
Summary
Seasoned professional offering many years' expertise in billing and collections and success in driving continuous improvement by streamlining billing and cash flow processes. Effective in developing best practices to manage aged receivables and optimize collections outreach. Seeking to leverage background to take next career step with growing startup organization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Collections Agent
Quench/Waterlogic USA
Grapevine, TX
09.2020 - 08.2024
- Interviewed customers to obtain financial information, payment history and other relevant details.
- Researched customer accounts for any discrepancies or outstanding payments.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Maintained accurate records of all customer contact attempts and account updates in the database system.
- Prepared reports summarizing collection activity for management review.
- Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
- Reviewed invoices for accuracy and completeness prior to payment processing.
- Analyzed financial data to identify discrepancies or trends.
Security Officer
Andy Frain Security
Irving, TX
05.2019 - 09.2020
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Operated communication systems between officers stationed throughout the facility.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Completed incident reports to record security or loss prevention incidents.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
Security Officer
G4S Security
Irving, TX
08.2018 - 05.2019
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Investigated all reported incidents of theft or vandalism on premises.
- Confirmed visitor identification prior to granting entry into the building.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
Education
High School Diploma -
Sam Houston High School
Arlington, TX06-2018
Skills
- Credit and collections
- Call center background
- Relationship Building
- Collections
- Financial Reporting
- Financial Statements
- A/P and A/R
- Customer Relations
- Accounting and bookkeeping
- Good communication skills
Affiliations
- I enjoy Skating as an activity and hobby to help take the edge off a long day.
Certification
- Cosmetology License
Timeline
Collections Agent
Quench/Waterlogic USA
09.2020 - 08.2024
Security Officer
Andy Frain Security
05.2019 - 09.2020
Security Officer
G4S Security
08.2018 - 05.2019
High School Diploma -
Sam Houston High School
Similar Profiles
Nora AyoubiNora Ayoubi
Trainer, Customer Service Representative at Waterlogic USATrainer, Customer Service Representative at Waterlogic USA
Virginia ReedVirginia Reed
Rework Specialist, Quality Control Specialist at Waterlogic USARework Specialist, Quality Control Specialist at Waterlogic USA
Hailey BlancheHailey Blanche
Account Manager at Quench USA Inc.Account Manager at Quench USA Inc.
Tyra JiggettsTyra Jiggetts
Front Desk Agent at Hilton Garden Inn/Homewood Suites in Grand Prairie Epic CentralFront Desk Agent at Hilton Garden Inn/Homewood Suites in Grand Prairie Epic Central
ODALIS DE LA HOYAODALIS DE LA HOYA
Learning Instructor at Southwest AirlinesLearning Instructor at Southwest Airlines