Charlotte Fryman
AdventHealth
Tampa,FL
5
years of professional experience
Hardworking employee gifted at reviewing team tasks to assure quality. Consistently recognized for hard work, attention to detail and goal achievement. Ensured patients and visitors felt listened too and respected.
Work History
Concierge Team Member
7 Months- Greeted patients and visitors, delivering courteous guidance and clear wayfinding throughout facility.
- Supported patient confidentiality by handling sensitive information with discretion and care.
- Assisted guests with directions, appointment locations, and service requests using hospital protocols.
Bakery Team Member
1 Year 6 Months- Collaborated with team members to optimize store operations and customer experiences.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Shift Lead
2 Years 11 Months- Supervised daily operations to ensure smooth workflow and high-quality product delivery.
- Trained and mentored new team members on company standards and operational procedures.
- Managed inventory levels, ensuring timely restocking of ingredients and supplies.
- Implemented process improvements, enhancing efficiency in cookie production and customer service.
Education
Bachelor of Science - Biomedical Sciences
- Dean's List [Fall 2023 - Spring 2026]
- 3.96 GPA
- Volunteer: Advent Health [October 2024 - March 2026], IDEAexchange October 2025 - December 2026
Emergency Medical Technician
Skills
Customer service and engagement
Decision-making capabilities
Positive Attitude
Team motivation
Timeline
Concierge Team Member
AdventHealth
04.2026 - CurrentRead More
Bakery Team Member
Fresh Market Inc.
09.2024 - 03.2026Read More
Shift Lead
Crumbl Cookies
08.2021 - 07.2024Read More
Hillsborough Community College
Emergency Medical Technician
Read More
University of South Florida
Bachelor of Science from Biomedical Sciences
Read More