Summary
Overview
Work History
Education
Skills
Timeline
Manager

Charlotte Gonzales

Escondido,CA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience

Work History

Manager

Creative Energy Solutions
03.2022 - Current
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Customer Service Representative

Creative Energy Solutions
08.2019 - 03.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Charge Entry Specialist

Arch Health Partners
07.2017 - 07.2019
  • Improved charge entry accuracy by diligently reviewing and verifying patient demographic information.
  • Enhanced revenue cycle management through timely and accurate charge entry for medical procedures and services.
  • Ensured compliance with billing guidelines by staying current on relevant regulations, policies, and procedures.
  • Increased efficiency by identifying and addressing discrepancies in coding and charge entries promptly.

Education

Associate of Science -

Kaplan College
San Diego, CA
02.2013

Grossmont College
El Cajon, CA
06.2011

Skills

  • Performance Management
  • Workforce Management
  • Operations Management
  • Business Development

Timeline

Manager

Creative Energy Solutions
03.2022 - Current

Customer Service Representative

Creative Energy Solutions
08.2019 - 03.2022

Charge Entry Specialist

Arch Health Partners
07.2017 - 07.2019

Associate of Science -

Kaplan College

Grossmont College

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