Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Charlotte Grisso

Columbia City

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Medical Assistant Instructor

Ross Education
09.2024 - Current
  • Collaborated with other instructors to implement best practices to enhance student learning.
  • Provided immediate and constructive feedback to students individually and as group.
  • Evaluated students' competencies through written assignments and examinations.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Experience in Canvas and Brightspace

Quality Management Data Analyst

Parkview Health
08.2021 - Current
  • Able to work remotely as a team and individually
  • Identified patterns and trends in large data sets and provided actionable insights.
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Appropriately prioritize tasks to ensure completion.
  • Able to independently retrieve, analyze, and abstract data from patient medical records using pre-established and approved criteria in accordance with CMS/TJC.
  • Working knowledge of current technology (Midas, EPIC, Excel, Word, Powerpoint).
  • Able to be counted on to execute goals within time and cost parameters and without errors.
  • Demonstrates resilience and flexibility in the face of obstacles.

Quality Management Data Coordinator

Parkview Health
03.2020 - 07.2021
  • Collaborated with other departments to enforce data accuracy.
  • Able to work remotely as a team and individually
  • Demonstrates ability to apply knowledge to effectively and efficiently perform tasks and continually improve outcomes.
  • High level of attention to detail.
  • Demonstrates ability to successfully manage multiple concurrent projects to completion.
  • Ability to enter, analyze, and correct information relating to quality management.

Endo Scheduling Specialist

Parkview Health
05.2018 - 02.2020
  • Provided detailed information about available appointments and requirements.
  • Coordinated with other departments to facilitate seamless operation and excellent patient care.
  • Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
  • Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Prepared and processed patient medical clearances.

Certified Medical Assistant

Parkview Physicians Group
06.2015 - 03.2018
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Prepared and administered medications
  • Obtained client medication information, vital signs, symptoms, and allergies.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Answered telephone calls to offer office information, and answer questions.

Certified Medical Assistant

Lutheran Medical Group
01.2014 - 06.2015
  • Directed patients to exam rooms, fielded questions, vital signs, and prepared for physician examinations.
  • Taught patients about medications, procedures, and care plan instructions.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Scheduled patients for procedures and provided education.
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Education

Bachelor of Arts - Psychology

Waldorf University
Forest City, IA
09.2023

Associate of Applied Science - Medical Assisting

Ivy Tech Community College of Indiana
Warsaw, IN
05.2013

Skills

  • Teaching strategies
  • Data collection management
  • Patient triage
  • Trend analysis
  • Data analysis
  • Attention to detail
  • Class lecturing
  • Teamwork and collaboration

Certification

Medical Assistant Certified through the AAMA

Timeline

Medical Assistant Instructor

Ross Education
09.2024 - Current

Quality Management Data Analyst

Parkview Health
08.2021 - Current

Quality Management Data Coordinator

Parkview Health
03.2020 - 07.2021

Endo Scheduling Specialist

Parkview Health
05.2018 - 02.2020

Certified Medical Assistant

Parkview Physicians Group
06.2015 - 03.2018

Certified Medical Assistant

Lutheran Medical Group
01.2014 - 06.2015

Bachelor of Arts - Psychology

Waldorf University

Associate of Applied Science - Medical Assisting

Ivy Tech Community College of Indiana

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