Charlotte Hilburn
Chicago,IL
Summary
Organized, goal-oriented, team player seeking a position in the
healthcare professional environment with comprehensive background in providing compassionate patient care and support. Known for reliability and adaptability in dynamic healthcare environments. Brings strong skills in patient monitoring, basic medical procedures, and effective communication, ensuring seamless team collaboration and optimal patient outcomes.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Shiftkey
07.2025 - Current
- Provided compassionate patient care, including personal hygiene and mobility assistance.
- Monitored vital signs, reporting changes to nursing staff for timely interventions.
- Assisted in daily living activities, fostering independence among residents.
- Implemented infection control practices, ensuring a safe environment for patients and staff.
Patient Care Technician
Shirley Ryan Ability Lab
05.2025 - 10.2025
- Assisted patients with daily living activities, ensuring comfort and dignity throughout care process.
- Monitored vital signs and documented changes in patient conditions for healthcare team review.
- Collaborated with nursing staff to implement individualized care plans tailored to patient needs.
- Educated patients and families on post-treatment care, fostering understanding and compliance.
- Trained new staff on protocols and best practices, enhancing team efficiency and patient safety.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Assist nurse with tube feedings, trach care, wound dressing, and helping with transfers for rehabilitation activities with hoya lifts.
Medical Assistant
Christian Community Health Center
02.2025 - 05.2025
- Assisted in patient intake processes, collecting medical histories and verifying insurance information.
- Coordinated scheduling for patient appointments, ensuring efficient use of clinic resources.
- Conducted routine clinical procedures, including vital sign assessments and lab specimen collection.
- Educated patients on treatment plans and preventive care measures to improve health outcomes.
- Managed electronic health records, maintaining accuracy and confidentiality of patient information.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
Patient Care Assistant
Parkland Hospital
09.2021 - 04.2024
- Vital signs
- Patient Hygiene
- Turning and positioning Patients
- Charting Patient care in Epic
- Unit Tech Training
- Foley and Colostomy Care
- Tracheostomy Care
- Wound Care post Surgery
- Sitter
- Glucose Monitoring
- Hands on with Nurses Assisting Patients
Banquet Server
Hilton Anatole
02.2018 - 04.2024
- Set up and break down events for fundraisers, weddings, awards, and parties of different themes.
- Read and execute BEO for the events and follow a set itinerary.
- Serve and clean up plated and buffet events.
- Serve cocktails for receptions.
- Be at attention and best serve our guests with special diets and requests.
Bartender
Red Lobster
07.2017 - 03.2018
- Provided daily drinks that were specially made to red lobsters standards.
- Served guests from the menu by informing the guest of what options we have.
- Took to-go orders and expedited the food to our guest.
- Made personal suggestions on how to improve our drink menu.
- Executed daily duties with high enthusiasm and accuracy
CNA Staffing
01.1994 - 02.1995
- Providing personalized care to individuals in their homes, helping with household tasks, and offering emotional support.
- Worked in a hospital setting as a sitter and care provider.
- Provided palliative care to hospice patients.
- Worked with children in a hospital setting as a caregiver by assisting in daily activities and monitoring behavior.
- Assist with grocery shopping and doctor visits.
Jackson Square Nursing Center
09.1992 - 12.1993
- Helping residents with daily activities, providing companionship, and monitoring their health.
- Established good rapport with our patients.
- Made a relaxing and enjoyable environment for all patients.
Certified Nursing Assistant
Community Care Center
06.1991 - 08.1992
- Assisting with Activities of Daily Living (ADLs): This includes helping patients with bathing, dressing, grooming, toileting, and eating.
- CNAs ensure patients maintain personal hygiene and comfort.
- Monitoring Vital Signs: They measure and record vital signs such as temperature, blood pressure, pulse, and respiration rate.
- Accurate recording of these signs helps healthcare professionals monitor patient health.
- Mobility Assistance: Help patients move, transfer, and reposition themselves, especially those who are bedridden or have limited mobility.
- This helps prevent bedsores and promotes patient comfort.
- Provided emotional support
Education
Medical Assistant -
The College of Healthcare Professions
01.2022
Certified Nursing Certificate - undefined
PTC Academy
02.1991
General Studies - undefined
Von Steuben Science Center
05.1988
Skills
- Vital Signs
- Blood Draws
- Patient Scheduling
- Ancillary Testing
- Patient Education
- Medical Records Management
- Injections
- Medical Office Management
- Glucose Monitoring
- Patient Turning Schedule
- Wound Care
- Patient Hygiene Care
- Toileting
- Foley Care
- Charting Patient POC in Epic
- Point to Click
- Cerner
- MICROS POS System
- HIS POS System
- Galaxy
- Light speed
- Life and Health Insurance License
- Medical Assistant Certification
- Certified Nursing Assistant Certification
Certification
- CNA - Certified Nurse Assistant
- CMA - Certified Medical Assistant
Timeline
Certified Nursing Assistant
Shiftkey
07.2025 - Current
Patient Care Technician
Shirley Ryan Ability Lab
05.2025 - 10.2025
Medical Assistant
Christian Community Health Center
02.2025 - 05.2025
Patient Care Assistant
Parkland Hospital
09.2021 - 04.2024
Banquet Server
Hilton Anatole
02.2018 - 04.2024
Bartender
Red Lobster
07.2017 - 03.2018
CNA Staffing
01.1994 - 02.1995
Jackson Square Nursing Center
09.1992 - 12.1993
Certified Nursing Assistant
Community Care Center
06.1991 - 08.1992
Certified Nursing Certificate - undefined
PTC Academy
General Studies - undefined
Von Steuben Science Center
Medical Assistant -
The College of Healthcare Professions