Charlotte Houston
Cleveland,OH
Summary
Experienced transit bus driver skilled in adaptable scheduling, defensive driving, and customer service. Committed to ensuring safe transit operations and enhancing passenger experience.
Overview
17
17
years of professional experience
Work History
Transit Bus Driver
Greater Cleveland Regional Transit Authority
10.2017 - Current
- Operated transit buses safely across designated routes, ensuring timely service delivery.
- Adhered to traffic regulations and safety protocols, promoting rider safety at all times.
- Assisted passengers with boarding, alighting, and luggage management for enhanced customer experience.
- Monitored vehicle performance and reported maintenance issues to ensure operational efficiency.
- Assisted passengers with special needs, ensuring accessibility and convenience during their transit.
- Coordinated with dispatchers to manage schedules effectively, addressing real-time route adjustments as needed.
- Mentored new drivers on route navigation and customer service best practices for improved team performance.
Direct Support Professional
Welcome House, Inc.
03.2010 - 10.2011
- Developed personalized care plans in collaboration with multidisciplinary teams to address specific needs.
- Provided individualized support to clients with developmental disabilities, enhancing daily living skills.
- Assisted clients in accessing community resources, promoting social engagement and independence.
- Monitored client progress and documented behavioral changes, ensuring accurate reporting for care adjustments.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
Education
High School Diploma -
Cleveland Extension High School
Cleveland, OH05-2000
Skills
- Defensive driving
- Driving safety
- Clean driving record
- Vehicle maintenance
- Adaptable scheduling
- Customer service
- Mobility support
- Disability awareness
- Weather resilience
- Patience
Timeline
Transit Bus Driver
Greater Cleveland Regional Transit Authority
10.2017 - Current
Direct Support Professional
Welcome House, Inc.
03.2010 - 10.2011
High School Diploma -
Cleveland Extension High School