ASHLEY JAMES
Columbia,SC
Summary
Highly motivated and reliable class A CDL holder. Clean driving record and good time management skills. Seeking a position that will enable me to grow professionally while contributing to the company's goals and objectives.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Transit Bus Driver
The Comet
04.2023 - Current
- Adhere to Federal Motor Carrier Safety Regulations and other state and local traffic laws
- Maintains a working knowledge of current bus routes and stops within the service area as well as the current fare structure and bus pass programs
- Inspects assigned transit bus for mechanical problems conducts an external/internal visual inspection of the transit bus and pre-testing all necessary equipment, operating/safety devices and transit bus controls for use while in service.
- Assisted passengers with special needs, ensuring accessibility and convenience during their transit.
- Adhered to traffic laws while navigating various road conditions, contributing to an excellent safety record for the company.
- Drove bus to safely transport passengers over scheduled routes and authorized stops.
- Ensured safety of all passengers by adhering to strict driving regulations and guidelines.
Delivery Driver
Uber Eats
01.2023 - 04.2023
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Demonstrated flexibility by working nights, weekends, and holidays
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Consistently maintained positive reviews from customers.
Delivery Driver
Instacart
01.2023 - 04.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Commercial Truck Driver
Werner Enterprises
11.2022 - 01.2023
- Pre-trip and post-trip inspections daily
- Provided reliable transportation of goods over long distances by maintaining a clean driving record and adhering to company guidelines for rest breaks, hours of service, or other relevant factors within the industry.
- Drive and operate trucks
- Follow instructions; locate and read location and road maps
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Completed accurate logs and paperwork, maintaining DOT compliance at all times for seamless operation.
- Coordinated effectively with shippers, receivers, brokers, or other relevant stakeholders to ensure smooth logistics handling during each trip.
Delivery Driver
Instacart
01.2022 - 11.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Delivery Driver
Uber Eats
01.2022 - 11.2022
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Demonstrated flexibility by working nights, weekends, and holidays
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Consistently maintained positive reviews from customers.
Customer Service Advocate
Verizon Wireless
01.2015 - 01.2022
- Provided high level, friendly and knowledgeable customer service for routine questions and service complaints
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Encouraged customers to become self-sufficient with web-based and mobile support tools
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge
- Stayed on top of changing internal policies, company offerings and promotions to effectively serve every customer.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
Customer Service Representative
Accountemps, America's 1st Choice
08.2010 - 01.2015
- Assisted clients with benefit, claim status and coverage information
- Assist Providers with claim status, benefits, and coverage information to accurately submit claims
- Conduct outbound calls to verify enrollment information for new clients.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Tom Sawyer company
07.2008 - 07.2010
- Assisted within the Call Center the Crisis Response for Hurricane Ike, Katrina, Rita, and Gustav by providing victims with information for all government assistance
- Guided Hurricane victims to Housing Authority and FEMA to get assistance with rental assistance options
- Prepared and oversaw weekly schedules for employees
- Provided quality call monitoring to call center to ensure proper customer service and correct information was given.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Spherion Staffing
09.2007 - 05.2008
- Coordinated with other departments including claims, medical review, professional reimbursement, overpayments, MSP, etc
- To ensure all claims processed and paid correctly
- Became knowledgeable on coverage and Medicare's Changes for Home.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Sales Associate
Wal-Mart
12.2006 - 08.2007
- Completed debit, credit, and cash transactions
- Provided courteous and prompt customer service
- Stocked, merchandise and rotated products.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
Diploma -
Eau Claire High School
05.2005
Skills
- Call Center Operations
- Excellent communication and Customer Service Skills
- Commercial driving
- Teamwork orientation
- Defensive Driving
- Traffic Laws Adherence
- Weather Conditions Adaptation
- Passenger Assistance
- Route Navigation
- Safe Driving
- Customer relations skills
- Clean Driving Record
- GPS Navigation
- Bus Operation
- Passenger Service and Safety
- Safety-focused
- Local route knowledge
- Map Reading
- Dispatch Communication
- Delivery driver experience
- Truck driving
- Disability Awareness
Certification
- DOT Medical Card
- Commercial Driver's License (CDL), Class A, 05/01/31, SC, P (Passenger vehicles)
Timeline
Transit Bus Driver
The Comet
04.2023 - Current
Delivery Driver
Uber Eats
01.2023 - 04.2023
Delivery Driver
Instacart
01.2023 - 04.2023
Commercial Truck Driver
Werner Enterprises
11.2022 - 01.2023
Delivery Driver
Instacart
01.2022 - 11.2022
Delivery Driver
Uber Eats
01.2022 - 11.2022
Customer Service Advocate
Verizon Wireless
01.2015 - 01.2022
Customer Service Representative
Accountemps, America's 1st Choice
08.2010 - 01.2015
Customer Service Representative
Tom Sawyer company
07.2008 - 07.2010
Customer Service Representative
Spherion Staffing
09.2007 - 05.2008
Sales Associate
Wal-Mart
12.2006 - 08.2007
Diploma -
Eau Claire High School