Eboni Irvin
Chicago,IL
Summary
Practiced customer service professional with extensive Customer Service expertise and deep passion for helping customers. Successful at processing high-volume calls in fast-paced environments while maintaining detailed records and satisfying customers with successful resolutions. Experienced in maintaining privacy of confidential and sensitive information.
Overview
11
11
years of professional experience
Work History
Transit Bus Operator
Chicago Transit Authority, CTA
10.2023 - Current
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Fostered a positive work environment by participating in team-building activities, sharing knowledge with colleagues, and maintaining a respectful attitude toward all passengers and coworkers.
- Developed strong relationships with regular passengers, fostering a sense of trust and reliability in the transit system.
Customer Care Representative
Securus Technologies
03.2019 - Current
- Researched resolutions, contacted necessary departments and responded back to customer back phone, mail or fax as follow up.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Reviewed customer account information to determine current issues and potential solutions.
- Documented customer inquiries and feedback and entered service delivery suggestions in company database.
Customer Service Representative
Broadpath
05.2016 - 02.2019
- Reviewed customer account information to determine current issues and potential solutions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Made outbound calls to obtain account information.
Cashier Team Lead
Unique thrift stores
03.2014 - 04.2016
- Made high production standards in processing payments for customers.
- Scanned, priced and bagged customer items quickly to keep lines moving.
- Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
Education
High School Diploma -
Paul Robeson High School.
Chicago, IL06.2014
Skills
- Conflict mediation
- Data evaluation
- Training and development
- Project management
- Credit card payment processing
- Call Center Operations
- Problem-solving abilities
- System implementation
- Microsoft Office 360
Timeline
Transit Bus Operator
Chicago Transit Authority, CTA
10.2023 - Current
Customer Care Representative
Securus Technologies
03.2019 - Current
Customer Service Representative
Broadpath
05.2016 - 02.2019
Cashier Team Lead
Unique thrift stores
03.2014 - 04.2016
High School Diploma -
Paul Robeson High School.
Similar Profiles
Michael MaglianoMichael Magliano
Bus Servicer/Diesel Mechanic at Chicago Transit Authority, CTABus Servicer/Diesel Mechanic at Chicago Transit Authority, CTA
Christopher FinleyChristopher Finley
Bus Operator at Chicago Transit Authority (CTA)Bus Operator at Chicago Transit Authority (CTA)
Tabitha jamesTabitha james
Transit Bus Operator at Chicago Transit Authority, CTATransit Bus Operator at Chicago Transit Authority, CTA
Carlos FelicianoCarlos Feliciano
Transit Bus Operator at Chicago Transit Authority, CTATransit Bus Operator at Chicago Transit Authority, CTA
EDDY GRAFFEEDDY GRAFFE
Digital Strategy Consultant & Marketing Project Lead at Antena Tres Directo (A3D)Digital Strategy Consultant & Marketing Project Lead at Antena Tres Directo (A3D)