Dalene Sanders
Des Moines,Iowa
Summary
Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
37
37
years of professional experience
Work History
Transit Bus Driver
Regional Transportation District
06.1997 - 07.1997
- Enhanced passenger safety by conducting thorough pre-trip inspections and maintaining a clean bus environment.
- Improved route efficiency by consistently reviewing and adjusting routes based on traffic patterns and customer feedback.
- Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
- Promoted positive rider experience by providing courteous, attentive service and addressing customer concerns promptly.
Transit Bus Driver
Laidlaw Transit
06.1995 - 07.1997
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Ensured safety of all passengers by adhering to strict driving regulations and guidelines.
- Maintained a clean and comfortable bus environment for improved rider experience.
- Assisted passengers with special needs, ensuring accessibility and convenience during their transit.
Transit Bus Driver
First Transit Denver
08.1997 - 04.2021
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Ensured safety of all passengers by adhering to strict driving regulations and guidelines.
- Maintained a clean and comfortable bus environment for improved rider experience.
Security Officer
Securitas Security Services
01.1989 - 01.1996
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Responded quickly to emergency situations to assess and deflect issues.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
Dispatcher
ADT
02.1994 - 06.1995
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Customer Service Representative
Comcast
04.1989 - 01.1994
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Security Officer
Wells Fargo
01.1987 - 01.1989
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Security Officer
Pinkerton Security
01.1985 - 01.1987
- Worked flexible hours across night, weekend, and holiday shifts.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Self-motivated, with a strong sense of personal responsibility.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Security Officer
Chief Security
Denver, CO
01.1984 - 01.1985
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Self-motivated, with a strong sense of personal responsibility.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Delivered services to customer locations within specific timeframes.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Paid attention to detail while completing assignments.
Education
No Degree - Truck And Bus Driving
USA Truck Driving School
Wheat Ridge, CO05.2020
No Degree -
Barnes Business College
Denver, CO06.1999
High School Diploma -
Bryan Sr High School
Omaha, NE09.1991
Skills
- Work Order Management
- Dispatch Coordination
- Data Entry
- Customer Relations
- Route Navigation
- Route Planning
- Closing Tickets
- Stress Tolerance
- Prioritizing Calls
- Updating Logs
- Communication Equipment Operation
- Incident Reporting
- Customer Service
- Attention to Detail
- Record Keeping
- Conflict Resolution
- Critical Thinking
- Decision Making
- Geographical Knowledge
- Organizational Skills
- Analytical Skills
- Interpersonal Skills
- Time Management
- Telephone Etiquette
- Adaptability
- Computer Proficiency
- Active Listening
- Material Distribution
- Service Vehicle Dispatch
- Paperwork Processing
- Microsoft Office
- Decision-Making
- Multitasking Abilities
- Professionalism
- Self Motivation
- Written Communication
- Route Planning and Adjustment
- Service Requests
- Call Center Software
- Problem-Solving Abilities
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Transit Bus Driver
First Transit Denver
08.1997 - 04.2021
Transit Bus Driver
Regional Transportation District
06.1997 - 07.1997
Transit Bus Driver
Laidlaw Transit
06.1995 - 07.1997
Dispatcher
ADT
02.1994 - 06.1995
Customer Service Representative
Comcast
04.1989 - 01.1994
Security Officer
Securitas Security Services
01.1989 - 01.1996
Security Officer
Wells Fargo
01.1987 - 01.1989
Security Officer
Pinkerton Security
01.1985 - 01.1987
Security Officer
Chief Security
01.1984 - 01.1985
No Degree - Truck And Bus Driving
USA Truck Driving School
No Degree -
Barnes Business College
High School Diploma -
Bryan Sr High School