Lyra Dukes-Robbins
Miami,Florida
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
21
21
years of professional experience
Work History
Transit Bus Operator
DTPW
Miami, Florida
05.2003 - Current
- Completed daily paperwork such as log books, maintenance reports, incident reports.
- Delivered announcements over the public address system regarding route changes or delays.
- Enforced passenger rules and regulations while providing courteous service.
- Maintained a clean interior of the bus by sweeping and removing debris between runs.
- Conducted pre-trip inspections of the bus to ensure it was safe for operation.
- Resolved conflicts between passengers in a professional manner when necessary.
- Responded to customer inquiries regarding routes, schedules, and transfers.
- Communicated regularly with dispatch personnel via two-way radio systems.
- Maintained professional demeanor when dealing with difficult customers or situations.
- Greeted guests, helped customers enter and exit shuttle and loaded and unloaded luggage.
- Answered questions and provided insight into local attractions and facility amenities.
- Completed transfers at hubs and final destinations to keep routes on schedule.
- Maintained safe driving habits to protect property and general public on roadways.
- Gave clear directions to passengers regarding destinations, pick-ups and drop-off locations.
Education
High School Diploma -
Coral Gables Senior High School Adult Education
Coral Gables, FL06-1986
Skills
- Customer Service
- Customer Complaint Resolution
- Customer inquiries
- Positive and professional
- Service Recommendations
- Complaint Handling
- Documentation And Reporting
- Customer Support
- Employee Development
- Customer service excellence
- Documentation abilities
- Skilled multi-tasker
- Excellent time management skills
- Call Center Operations
Timeline
Transit Bus Operator
DTPW
05.2003 - Current
High School Diploma -
Coral Gables Senior High School Adult Education
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