Charlotte Infante

•. Provide high-quality customer service by assisting customers with product inquiries and purchases.

• Operate cash registers and handle cash transactions accurately.

Ensured clean and well-organized store and food service sections for enhanced customer satisfaction.

Oversee food and beverage preparation to meet quality expectations.

• Train new employees on customer service procedures and company policies.

• Resolve customer complaints efficiently and professionally, ensuring customer satisfaction.

• Led a team in creating an exceptional guest experience by ensuring a fast, friendly, and clean environment.

• Managed guest feedback and worked to resolve issues quickly and effectively, ensuring positive customer interactions.

• Trained and mentored new employees on operational and customer service standards.

• Ensured compliance with food safety regulations and company policies.

• Managed front-of-house operations during peak hours, maintaining smooth service flow.

• Provided personal care and support to clients, assisting with daily activities such as dressing, grooming, and meal preparation.

• Offered companionship and emotional support to clients to improve their quality of life.

• Managed client schedules, appointments, and daily routines.

• Collaborated with healthcare professionals to ensure clients’ needs were being met.

• Maintained detailed records of care provided and progress made.

• Followed protocols for patient safety and hygiene practices.

• Managed shift operations, including overseeing box office, concessions, ushering, and overall guest services.

• Trained and supervised staff in box office operations, including ticket sales, cash handling, and guest interactions.

• Ensured the cleanliness and safety of the theater, ensuring a positive guest experience.

• Assisted with scheduling, staff assignments, and performance evaluations.

• Managed customer complaints and resolved issues in a timely and professional manner.

• Maintained inventory of concessions, ensuring stock levels were adequate for customer demand.

• Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
• Ensured child safety through diligent supervision and adherence to established protocols.
• Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
• Applied positive behavior management techniques to enhance social interactions and emotional development.
• Created a safe environment through routine inspections of play areas, toys, and equipment for potential hazards.
• Taught children to organize toys, wash hands, and share by leading by example.
• Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
• Enforced rules and managed behavior through developmentally appropriate discipline.
• Collaborated with parents to develop individualized care plans addressing specific needs of their children.
• Implemented creative problem-solving techniques to address challenges faced while caring for multiple children simultaneously.