Charlotte Isern
Spokane,WA
Summary
Dedicated professional with strong work ethic and adaptability. Adept at learning new skills and experienced in fast-paced environments. Able to deliver high-quality, satisfying service to customers both independently and within diverse teams.
Overview
6
6
years of professional experience
Work History
Barista
Cyde Coffee
Missoula, MT
08.2025 - 06.2026
- Prepared high-quality espresso beverages using a commercial grinder, leveler, tamper, scale, and espresso machine; steamed milk for lattes, cappuccinos, cortados, flat whites, and macchiatos and created basic latte art.
- Produced a wide range of café offerings, including drip coffee, pour-overs, matcha, tea, seasonal drinks, and made-to-order food such as poached eggs, avocado toast, and breakfast sandwiches.
- Opened the café independently, supported team-based closing procedures, and maintained consistent quality, accuracy, and efficiency during high-volume service.
- Trained new hires and completed ongoing operational tasks, including cleaning, dishwashing, inventory restocking, and workstation organization.
Floor Lead
Olive + Iron
Missoula, Montana
05.2025 - 06.2026
- Increased customer loyalty through consistent and dependable service, great attitude and in-depth knowledge of products.
- Ticketed, arranged and displayed merchandise to keep sales areas well-stocked, organized and current.
- Performed regular stock checks to ensure accuracy of inventory levels and restocked merchandise as needed.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
Editor
Esferas: Revista de Literatura
New York, New York
01.2025 - 05.2025
- Led the editorial process for a multilingual literary journal, revising and refining essays, fiction, poetry, and interviews through extensive line editing, structural feedback, and collaborative revision with contributors.
- Collaborated with a Spanish-speaking team and worked directly with Spanish-speaking writers, communicating effectively as a non-native speaker to ensure clarity, accuracy, and cultural respect.
- Organized the issue’s conceptual and visual layout, sequencing pieces to strengthen thematic cohesion and guiding the journal’s aesthetic direction through consistent communication with writers, editors, and designers.
Sales Associate
CB2
New York, New York
06.2024 - 11.2024
- Exceeded monthly sales goals through in-depth product knowledge, strategic upselling, and fostering long-term relationships with customers, contributing to increased store revenue.
- Ensured a well-organized, visually appealing showroom by adhering to merchandising guidelines, standards, arranging floor displays, and managing stock levels to enhance customer browsing and shopping experience.
- Collaborated with team members to achieve daily sales goals and targets.
Nanny
Private Employers
New York City, New York
01.2021 - 12.2023
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Followed routines to foster stability and structure in children's lives while parents were away.
- Assisted children with completing homework and special assignments to improve academic performance.
Youth Leader
YMCA Of The Inland Northwest
Spokane, WA
08.2020 - 08.2022
- Mentored, instructed and supervised underprivileged elementary youths through collaborative efforts with a like-minded team.
- Provided individualized emotional support to students, fostering resilience, self-esteem, and healthy coping strategies.
- Helped to improve children’s academic competency through group activities, tutoring, and collaboration with teachers, administrators, and Youth Leader members.
- Supervised groups of 10–15 children during academic blocks, recreation, and regular field trips to community spaces to ensure emotional and physical safety.
Education
New York University
B.A. Language & Mind
New York, NY05-2025
Mount Spokane High School
High School Diploma
Mead, Washington06.2021
Skills
- Square, Shopify, and Legacy POS Systems
- Visual Merchandising and Product Presentation
- Inventory Management and Stock Replenishment
- Sales, Upselling, and Product Knowledge
- Customer Service and Relationship Building
- Training, Mentorship, and Team Collaboration
- Adaptability and Fast Learning
- Organization, Accuracy, and Attention to Detail
Affiliations
- Montana Food Bank Network — Bulk Repacking (June 2025–Present): Repacked bulk food items into distributable portions to support statewide hunger-relief efforts.
- God’s Love We Deliver — Meal Fulfillment (Oct 2024–May 2025): Assisted in preparing, labeling, and organizing meal kits for community delivery.
- Second Harvest — Food Packing (October 2014–Present): Supported food distribution by packing and organizing items for community members in need.
References
- Available upon request
Timeline
Barista
Cyde Coffee
08.2025 - 06.2026
Floor Lead
Olive + Iron
05.2025 - 06.2026
Editor
Esferas: Revista de Literatura
01.2025 - 05.2025
Sales Associate
CB2
06.2024 - 11.2024
Nanny
Private Employers
01.2021 - 12.2023
Youth Leader
YMCA Of The Inland Northwest
08.2020 - 08.2022
New York University
B.A. Language & Mind
Mount Spokane High School
High School Diploma