Charlotte Ivey
Cullman,AL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
Telemedicine Virtural Sitter
UAB Medicine
Birmingham, AL
11.2023 - Current
- Verify and register client data in a timely manner
- Accurately complete nightly census and end of shift communication report
- Educate clients, family and hospital staff in a courteous manner about VS program services
- Ability to remain calm and professional in high stress situations
- Monitor high risk clients and provide helpful assistance in a timely manner
Emergency Room Technician
Walker Baptist Medical Center
Jasper, AL
02.2014 - 11.2023
- Provided excellent customer service by explaining medical test and procedures to clients; keeping the client and family updated often throughout stay
- Used professional and accurate communication while assisting the physician with client hospital admissions, discharges, transfers and physician to physician consults
- Completed accurate client documentation utilizing EPIC EMR program
- Excellent teamwork skills
Director of Psychiatric Services
The Sanctuary at the Woodlands
Cullman, AL
06.2010 - 01.2012
- Executed effective marketing skills while traveling throughout counties in Central Alabama to keep hospital census at full capacity
- Interviewed, hired and provided training of hospital staff
- Completed pre-certification and re-certification for client hospital stay
- Managed the physicians work and call schedules
- Effectively communicated the admission process to clients and families
Activities Director
U.S.A. Healthcare
Cullman, AL
08.2006 - 06.2010
- Supervised and organized cognitive, physical and social activities for our geriatric residents
- Completed face to face assessments and developed care plan goals
- Enjoyed working as a team member to improve employee morale by organizing employee socials
- Solicited within the community to gain volunteers for our social calendar each month
Case Manger
Cullman Area Mental Health
Cullman, Alabama
08.2001 - 05.2003
- Using effective time management skills I traveled in the field daily providing face to face contact with clients and their families
- Developed care plans and advocated for a case load of up to 30 clients
- Completed monthly time and expenditure reports in an efficient and timely manner
- Excellent customer service and timely care by returning client phone calls daily
Education
Master of Arts - Health Promotion
University of Alabama At Birmingham
Tuscaloosa, AL05-2002
Skills
- Motivated self starter
- Effective communicator
- Educational support skills
- Resourceful and proficient at multitasking but detail oriented
- Strong organizational and technical skills
- Loyal client advocate with superior customer service skills
- Strong analytical skills with the ability to easily assess conditions and implement appropriate interventions confidently
- Always willing to learn new skills and procedures
References
References available upon request.
Timeline
Telemedicine Virtural Sitter
UAB Medicine
11.2023 - Current
Emergency Room Technician
Walker Baptist Medical Center
02.2014 - 11.2023
Director of Psychiatric Services
The Sanctuary at the Woodlands
06.2010 - 01.2012
Activities Director
U.S.A. Healthcare
08.2006 - 06.2010
Case Manger
Cullman Area Mental Health
08.2001 - 05.2003
Master of Arts - Health Promotion
University of Alabama At Birmingham
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