Summary
Overview
Work History
Education
Skills
Certificates and Training
Timeline
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Charlotte James

Smithfield,NC

Summary

Adept Shift Manager with a proven track record at Starbucks, where I enhanced customer satisfaction through effective problem-solving and team training. Skilled in dental radiography and excelling in customer service, I ensured compliance with health regulations and promoted a positive work environment. Demonstrated exceptional ability to maintain composure and safety during critical incidents. Skilled Dental Assistant with experience and training necessary to assist with various dental procedures. Hands-on training in dental radiography, chairside assisting, and front office administrative duties. Quick learner and successful in building relationships with coworkers and patients. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Shift Manager

Starbucks
04.2021 - 06.2024
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.

Education

Certified Dental Assistant - Dental Assising 1

NC Dental U
Smithfield, NC
08.2024

Charles B Aycock High School
Pikeville, NC
12.2022

Skills

  • Dental impressions
  • Dental Radiography
  • Digital X-Ray Proficiency
  • Equipment Sterilization
  • Treatment room setup
  • Sterilization techniques
  • Dental terminology knowledge
  • HIPAA Compliance Understanding
  • OSHA Regulations Knowledge
  • Impression Taking Skills
  • Oral hygiene education
  • First Aid Training
  • Procedure Support
  • Team collaboration abilities
  • Customer Service
  • Disinfection and Sterilization

Certificates and Training

  • Certificate in Dental Assisting
  • North Carolina X-Ray Certificate
  • Complete Infection Control, HIPAA, CPR, Nitrous Oxide and Medical Office Emergency training
  • Training in all phases of General Dentistry, including, Endodontics, Crown & Bridge, Cosmetic Bonding, Amalgam Restorations, Impressions, Oral Surgery, Periodontics, 4-handed dentistry, front desk, and much more!
  • Use of all equipment and instrumentation with actual "hands on" training during the course of study
  • Actual clinical experience and live student practice.

Timeline

Shift Manager

Starbucks
04.2021 - 06.2024

Certified Dental Assistant - Dental Assising 1

NC Dental U

Charles B Aycock High School
Charlotte James